It systems administrator

The IT Systems Administrator role will focus on maintaining and supporting our IT infrastructure, with a strong emphasis on Microsoft 365 administration, Okta user access management, and end-user technical support. The ideal candidate will also provide assistance with basic networking and hardware support, working with third-party IT vendors as needed, while contributing to the security and efficiency of our systems.

Key Responsibilities:

• Technical Support:
  • Provide day-to-day support for hardware (PCs, Macs, printers), software, and cloud-based services.
  • Troubleshoot and resolve technical issues for end-users efficiently and professionally.
  • Assist users with Microsoft 365 applications, including Teams, SharePoint, Outlook, and OneDrive.
• System Administration:
  • Administer and maintain the Microsoft 365 Admin Center, including user accounts, mailboxes, licenses, and application settings.
  • Manage user identities and access via Okta Single Sign-On (SSO) and multi-factor authentication (MFA).
  • Perform routine maintenance, updates, and patches for workstations and servers.
  • Support backup processes and assist with disaster recovery procedures.
  • Oversee the procurement, issuance, and collection of company devices, such as laptops, and peripherals.
  • Maintain an inventory of IT assets, ensuring proper tracking and compliance.
• Cloud & Application Support:
  • Provide support for cloud-based systems and services, with a focus on Microsoft 365.
  • Assist with the evaluation, deployment, and documentation of new applications and services.
• Security and Compliance:
  • Support and enforce IT security best practices, including endpoint protection and access controls.
  • Assist in ensuring compliance with organizational security policies.
• Basic Networking Support:
  • Provide first-level support for Meraki and Cisco network devices, including basic troubleshooting of LAN/WAN and VPN issues.
  • Escalate advanced networking issues to the Network Administrator as needed.
• Collaboration & Projects:
  • Work closely with the Network Administrator and other departments to support IT-related initiatives.
  • Document system configurations, processes, and updates.
• Other duties as assigned.

Qualifications:

• Education:
  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • CompTIAA+, Security+, or Microsoft certifications (MS-900, MD-100) are a plus.
• Experience:
  • 3-5+ years of experience in IT support or systems administration.
  • Strong experience with Microsoft 365 Admin Center, including Teams, SharePoint, and Exchange Online.
  • Experience with Okta or other identity management systems.
• Technical Skills:
  • Proficiency with Windows and macOS operating systems.
  • Familiarity with virtualization platforms (e.g., VMware, Hyper-V).
  • Basic knowledge of Meraki and Cisco networking equipment is preferred.
  • Understanding of cloud services and endpoint management.
• Soft Skills:
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal abilities.
  • Ability to prioritize tasks and manage multiple projects simultaneously.
• Other:
  • Availability to support IT operations.