Job Description

Come join the State of Alaska! This job class uses Competency Based minimum qualifications (MQs). Please read the Competency Based MQ instructions below to learn more. The Department of Family & Community Services is recruiting for IT System Administrator 2 in Anchorage/Juneau! This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

What You Will Be Doing:

Supervise and mentor Site Support staff (Systems Administrators I), providing technical guidance, workload coordination, and performance support to ensure consistent, high-quality service delivery. Oversee site-level server, Active Directory, GPO, networking, and workstation support activities, ensuring adherence to standards and validating the quality of work performed by the team. Plan, assign, and manage site support projects—including server upgrades, GPO deployments, network improvements, and operational initiatives—while monitoring progress and removing obstacles. Provide advanced troubleshooting for escalated issues across file/print services, Active Directory, GPOs, WAN/Ethernet/Wi-Fi networks, and entry-level datacenter components, guiding staff through resolution. Coordinate with management and cross-functional teams to improve processes, develop documentation, and ensure alignment between site operations, datacenter standards, and organizational goals.

Mission and Values/Culture:

The mission of the Department of Family and Community Services (DFCS) is "To provide support, safety, and personal well-being for vulnerable Alaskans.” The Network Services (NS) of DFCS works as a team with the Customer Service section of IT, Business Applications (BA), Project Management Office (PMO), and the Department Security Office (DSO) to keep the department technologically operational and secure.

Benefits of Joining Our Team:

We are a dynamic, diverse, high performing team where no two days are the same. You will have the ability to use your technical expertise to serve some of the greatest teams of people in Alaska who are dedicated to keeping all Alaskans healthy and safe. As a State of Alaska employer, we offer competitive wages, generous medical, vision, and dental benefits, personal leave, 12 paid holidays per year, and great retirement benefits.

The Working Environment You Can Expect:

This is an in-office position located in either midtown Anchorage at the Frontier Building or downtown Juneau at the Court Plaza Building. Both locations are within close distance of various restaurants, coffee shops, and stores. This team is a diverse, highly technical, and collaborative group which embraces, implements, and supports the latest technologies to provide the best operational capabilities and resources to the DFCS.

Who We Are Looking For:

We are interested in candidates who possess some or all of the following position specific competencies:

• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Technical Expertise: Effectively applies technical knowledge to solve a range of problems; develops technical solutions to new or highly complex problems that cannot be solved using existing methods or approaches; is sought out as an expert to provide advice or solutions in the technical area.
• Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.

To view the general description and example of duties for the position please go to the following link: Job Specifications.

If you can imagine yourself in this role, we encourage you to apply!

Minimum Qualifications

Competency Based Minimum Qualifications Instructions This job class uses competency based minimum qualifications. Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Additional Required Information

At the time of the interview, please provide the following: Copy of academic transcripts with your application if you will be using education to meet the minimum qualifications and/or competencies desired for the position. (Unofficial are acceptable but must include the institution name/URL on the transcripts). Please provide them at the time of the interview if they are not included in your application. A list of three (3) professional* references including daytime telephone numbers and email address; at least two (2) of these must be from a current or former supervisor. *Professional is defined as a supervisor or an individual who has direct knowledge of your work performance.

Contact Information

For specific information in reference to the position please contact the hiring manager: Name: Cyan Shuman Phone: 907-269-5472 Email: cyan.shuman@alaska.gov