IT Support Technician II

Location: Grand Rapids, MI

Pay Grade: GR13

Flexco, a leading global manufacturer of conveyor system solutions, is seeking an IT Support Technician II. The ideal candidate will have a strong background in technical support, infrastructure management, hardware troubleshooting, and peripheral installations. This role is crucial in ensuring the smooth operation of our IT systems and will provide top-notch support to our internal users. The ideal candidate should have strong technical knowledge, excellent communication skills, and a passion for helping others and creating a positive user experience. This role will be based out of the Grand Rapids location.

An IT Support Technician II at Flexco can expect a starting hourly range between $31.00 and $39.00 or more, depending on skills, education and experience.

Internal Flexco employees must be in good standing to apply and it is expected that each employee inform their manager before applying.

What you will need:

• Bachelor's degree in computer science or information technology field.
• Professional certification such as CompTIA A+, M365 Endpoint Administrator Associate or equivalent are a huge plus.
• ITIL, A+, Help Desk Analyst or Field Service Technician Certification is a plus.
• CCNA or Network+ Certification a plus.
• 5 years of experience installing and maintaining Windows based Servers and various operating systems, software applications, and hardware components.
• 5 years of experience troubleshooting and maintaining PCs, laptops, and printers.
• Experience supporting MAC systems will be a plus.
• Excellent oral and written communication skills.
• Excellent problem-solving skills and the ability to work under pressure.
• Ability to meet deadlines and manage multiple projects.
• Ability to work collaboratively with others to solve problems.

What you will be doing:

• User Support and Issue Resolution via phone, email, chat, and ticketing systems.
• Incident Management.
• Hardware and Software Support.
• User Account Management and Access Control.
• Asset Management.
• Act as project lead for telecommunication, audio/visual (AV), handheld terminal and printer deployment projects.
• Research, recommend, implement, and maintain audio/visual (AV) solutions.

Flexco is an equal-opportunity employer offering a generous compensation and benefits package including:

• Medical (including Rx), dental, vision on day one of employment.
• 401(k) with up to 8% matching funds.
• 12 paid holidays per year.
• Up to 15 vacation days and 5 personal days.
• Tuition reimbursement/educational assistance.
• Annual bonus, life insurance, disability insurance, vacation, and more.

This is your opportunity to work in an environment where the culture is focused on People First, Better Together, Customer Centered, Forward Thinking and Committed to Excellence. Flexco has consistently been named to the list of Western Michigan’s "101 Best & Brightest Companies To Work For" and is a past winner of Chicago's “Best and Brightest in Wellness.”

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.