It support specialist

We're excited to provide the best education in the best environment to our students!

Position Summary

Academies of Math and Science (AMS) is a network of high-performing K–8 public charter schools committed to providing rigorous, STEM-focused education to students in historically underserved communities.

AMS is seeking an IT Support Specialist I to provide frontline technical support across two Tucson campuses. This role is responsible for troubleshooting hardware, software, network, and classroom technology issues while ensuring reliable day-to-day IT operations across multiple school locations.

Key Responsibilities

Technical Support & Troubleshooting

• Provide on-site technical support to staff, school leaders, and campus users across two Tucson locations.
• Troubleshoot hardware, software, network connectivity, and technology-related issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, Chromebooks, tablets, printers, and mobile devices.
• Support classroom and office technology, including projectors, phones, and AV equipment.
• Respond to and manage help desk tickets, prioritizing requests based on urgency, instructional impact, and operational needs.
• Provide clear and timely communication to users regarding the status and resolution of technical issues.
• Escalate complex or unresolved issues to the appropriate IT team or leadership when necessary.

Multi-Campus IT Support & Prioritization

• Provide consistent IT support across two Tucson campuses based on campus needs and established priorities.
• Manage competing requests from multiple campuses, managers, and departments while maintaining responsiveness and service quality.
• Coordinate daily priorities and campus visits based on ticket volume, critical issues, testing/instructional needs, and scheduled technology projects.
• Work effectively with multiple school leaders and managers while maintaining clear communication regarding priorities, timelines, and outstanding issues.
• Adjust priorities as urgent technology needs arise while ensuring lower-priority requests continue to be tracked and addressed.
• Maintain a professional, customer-service-oriented approach when supporting users with varying levels of technical knowledge.

Systems & Network Support

• Support device imaging, deployment, configuration, and lifecycle management.
• Maintain and update network and IT documentation.
• Assist with basic network troubleshooting, including TCP/IP, DNS, DHCP, and SMTP.
• Assist with technology setup and deployment for new staff, classrooms, offices, and campus initiatives.
• Help identify recurring technical issues and communicate trends or concerns to IT leadership.

Campus Technology Operations

• Support technology readiness for daily instruction, state testing, assessments, and other campus activities.
• Ensure technology equipment is functioning properly, securely, and is available when needed.
• Assist with inventory tracking, asset management, and equipment transfers between campuses.
• Support technology moves, installations, and other campus projects as assigned.
• Help maintain organized and functional technology workspaces, equipment, and supplies at both campuses.

Customer Service & Cross-Functional Collaboration

• Build positive working relationships with teachers, school leaders, administrative staff, and students across both campuses.
• Communicate technical concepts clearly and professionally to non-technical users.
• Collaborate with campus leadership and network IT staff to resolve issues and support campus technology needs.
• Maintain confidentiality and professionalism when working with staff, student, and organizational information.
• Perform other IT-related duties and projects as assigned.

Required Qualifications

Education & Experience

• Minimum of 1 year of IT or technical support experience.
• Experience supporting Windows, ChromeOS, iOS, and Android devices.
• Familiarity with Microsoft Office 365 and Google Workspace.
• Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, and SMTP.
• Experience troubleshooting hardware, software, and connectivity issues.
• Ability to travel regularly between two Tucson campuses during the workday.
• Valid driver's license and reliable transportation required.

Knowledge, Skills & Abilities

• Strong troubleshooting and problem-solving skills.
• Ability to prioritize and manage multiple help desk tickets and competing requests.
• Strong organizational and time-management skills.
• Ability to work effectively with multiple managers, campus leaders, and staff.
• Ability to communicate technical concepts clearly to non-technical users.
• Strong customer service and interpersonal skills.
• Ability to work independently with minimal supervision while also collaborating effectively with a broader IT team.
• Ability to adapt priorities quickly in a fast-paced school environment.
• Strong attention to detail and follow-through.
• Ability to maintain accurate documentation and records.

Preferred Qualifications

• Experience supporting technology in a K–12 school or education environment.
• Experience supporting multiple campuses or locations.
• Experience with device imaging and large-scale deployments.
• Experience working with ticketing systems or help desk platforms.
• Experience with technology inventory and asset management.
• Familiarity with common classroom technology and instructional systems.

Working Conditions

• Full-time, on-site position supporting two Tucson-area campuses.
• Regular travel between assigned campuses is an essential function of the position.
• Work will primarily take place in school, classroom, office, and technology environments.
• Regular interaction with teachers, school leaders, administrative staff, and students.
• May require moving and setting up technology equipment and supplies.
• May occasionally require work outside of regular business hours to support testing, special events, technology projects, or urgent campus needs.

Physical Requirements

• Ability to regularly stand, walk, bend, kneel, crouch, reach, and climb short ladders or step stools as needed to install, troubleshoot, and maintain technology equipment.
• Ability to lift, carry, push, or move computer equipment, monitors, printers, networking devices, and other IT supplies weighing up to 50 pounds, with assistance or appropriate equipment for heavier items.
• Ability to set up, connect, disconnect, and relocate technology equipment in classrooms, offices, and other campus spaces.
• Ability to work at a computer for extended periods while performing troubleshooting, documentation, and ticket management.
• Ability to move throughout school buildings and travel between assigned Tucson campuses as required.
• Ability to perform hands-on technical tasks in a variety of environments, including classrooms, offices, storage areas, and equipment spaces.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Why Join Academies of Math and Science?

• Mission-driven organization dedicated to student success and educational equity.
• Collaborative and supportive school environment.
• Opportunity to support technology across multiple school campuses and make a direct impact on daily school operations.
• Comprehensive benefits package including medical, dental, vision, retirement contributions, and paid time off.
• Opportunities for professional growth and advancement within a growing network.

Join us to enjoy rewarding challenges and ongoing opportunities!