JOB DESCRIPTION

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IT Support Specialist

Albuquerque, NM, US
Minimum Clearance Required to Start: Secret
Percentage of Travel Required: Up to 25%
Type of Travel: Outside Continental US - Hazard
The proposed salary range for this position is: $58,500 - $122,800

The Opportunity:

As a CACI Mission & Engineering Support IT Support Specialist supporting the Joint Navigation Warfare Center (JNWC), you will contribute to enabling Positioning, Navigation, and Timing (PNT) superiority for the Department of Defense, interagency, and coalition partners. Located at Kirtland Air Force Base, New Mexico, the JNWC is the DOD’s Center of Excellence for Navigation Warfare (NAVWAR) and PNT capabilities integration.

In this pivotal role, you will support the warfighter by providing expert IT operations support to assure and maintain PNT information systems. Your work will directly impact the reliability and efficiency of NAVWAR operations across all domains and military operations.

Responsibilities:

• In your role supporting the Joint Navigation Warfare Center (JNWC) contract, you shall be integral to our team's mission to ensure positioning, navigation, and timing superiority for the Department of Defense's navigation warfare (NAVWAR) mission. You will be responsible for monitoring and operating electronic digital computers to process business, scientific, engineering, or other data according to operating instructions. You shall ensure that the correct peripheral equipment is utilized, move switches to clear the system, and operate the equipment. You will select and load input and output units with materials.
• You will continuously observe equipment, storage devices, printers, and control panels for operator messages or error indicators. You shall set up and run diagnostic tests, react appropriately to messages, and report errors or machine malfunctions as required. You will perform incidental work to machine operations such as maintaining production records, replenishing specified stock items, and distributing output materials.
• You shall schedule and coordinate customer deskside support for the installation of new software or to perform hardware or software break/fix activities. You will investigate and resolve all connectivity issues related to end-user, site infrastructure, and IT equipment. You shall actively participate in construction project planning, providing detailed requirements for facility IT specifications.
• You will be responsible for the on-site coordination of break/fix installations with hardware maintenance providers, providing after-hours support when required. You shall execute and maintain IT infrastructure inventory information, completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings, and asset information.
• You will oversee technical support for end-user devices and hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, duress alarms, analog, and wireless technologies. You shall recommend customer service and IT process support enhancements by researching and recommending new technologies and processes.

REQUIRED EXPERIENCE

Qualifications:

Required:
-Current Interim Secret clearance with the ability to obtain a TS/SCI while working.
-5+ years of relevant experience.
-BA/BS technical degree in computer science, information technology, or a related field.
-Information Assurance Level Technician experience in a large government consulting environment.
-Must have one of the following IAT Level II Certifications: CompTIA CySA+/CompTIA Security+/EC-Council CND

PREFERRED EXPERIENCE

Desired:
-Additional certifications or training equivalent to CompTIA, Security+, etc.