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  4. IT Support Manager

Onsite It Support Manager jobs in Indianapolis, Indiana, USA

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      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
    • 11:00 AM - 11:15 AM

      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

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Aug 23, 2025

IT Support Manager – On-Site Jobs in Indianapolis: Lead Local Tech Teams

Indianapolis companies are actively seeking a skilled it support manager to oversee daily technical operations and lead responsive service teams. With 97 open positions available, this on-site opportunity offers the chance to make an immediate impact within a growing local tech environment. Demand for IT support manager jobs in Indianapolis continues to rise as businesses invest in stronger technical infrastructure and customer service standards.

The ideal candidate brings strong troubleshooting expertise, leadership ability, and a solid understanding of network systems, help desk operations, and IT service management frameworks such as ITIL. Excellent communication skills are essential for coordinating between technical staff and business stakeholders, while experience with ticketing systems, hardware/software support, and vendor management is highly valued. Employers reviewing IT support manager vacancies often prioritize candidates who can balance hands-on problem-solving with strategic oversight of support teams.

On-site work remains the standard for this role in Indianapolis, where close collaboration with end users, IT staff, and executive teams supports faster issue resolution and stronger team cohesion. The regional job market shows steady demand as local businesses expand their technology departments and look to hire a IT support manager who can maintain uptime, security, and service quality across growing operations.

If you are ready to advance your career and explore IT support manager positions in a thriving Midwest tech hub, now is the time to act. Global Work AI connects motivated professionals with employers seeking dependable leadership in IT support. Take the next step in your career journey by discovering current opportunities available through Global Work AI today.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average salary for an it support manager in Indianapolis?

    In Indianapolis, an it support manager typically earns a mid-to-upper five-figure salary, with many employers paying around the regional market range for experienced technical leaders. Pay can vary based on company size, industry, shift coverage, and whether the role oversees a service desk, desktop support, or broader infrastructure needs. In Indiana, compensation often trends slightly below major coastal markets, but local demand in healthcare, manufacturing, logistics, and finance can lift offers. Reviewing current Indianapolis postings helps compare base pay, bonuses, and benefits.
  • What skills are needed for an it support manager role?

    Strong leadership, troubleshooting, and clear communication are central for an it support manager. Employers in Indianapolis usually look for someone who can guide help desk staff, prioritize tickets, handle escalation paths, and keep users informed without unnecessary jargon. Practical knowledge of Windows, Microsoft 365, networking basics, endpoint tools, and ticketing platforms is commonly expected. Because the role is on-site, collaboration and fast problem-solving matter even more. It also helps to show process improvement and vendor coordination experience when comparing similar roles.
  • What qualifications or certifications do employers usually want for an it support manager in Indianapolis?

    Most employers want a mix of hands-on experience and a relevant degree or equivalent background. For an it support manager in Indianapolis, a bachelor’s degree in information technology, computer science, or a related field is often preferred, though proven leadership in support operations can sometimes substitute. Certifications such as CompTIA A+, Network+, ITIL, Microsoft, or even Cisco credentials can strengthen an application. Larger organizations may value project management training as well. Checking local job ads will show which credentials matter most for each industry.
  • What does an it support manager do day to day?

    The day usually starts with reviewing incidents, monitoring open tickets, and making sure service levels stay on track. An it support manager in Indianapolis often assigns work to technicians, coaches team members, and steps in on urgent issues affecting users or systems. Other tasks may include vendor follow-up, asset tracking, documentation updates, and reports on uptime or response times. In many Indiana workplaces, the role also involves coordinating with security, networking, and operations teams. Looking at current listings can reveal how hands-on the position is.
  • What is the hiring process like for an on-site it support manager in Indianapolis?

    Hiring for an on-site it support manager in Indianapolis often begins with a recruiter screen, followed by one or more interviews focused on technical judgment, team leadership, and customer service. Many employers include questions about incident handling, staffing, and how you manage priorities when multiple users need help at once. Some companies also use practical scenarios or panel interviews with IT and operations leaders. Because the role is on-site, they may discuss schedule expectations and local commute needs early. Reviewing similar openings can help you prepare for each stage.
  • What are the working conditions for an on-site it support manager in Indianapolis?

    The environment is usually office-based, with time split between a desk, meeting rooms, and the areas where users need direct help. An on-site it support manager in Indianapolis may spend part of the day standing, walking, or moving equipment, especially during rollouts or urgent repairs. Hours are often business-focused, though occasional after-hours support can happen during upgrades or outages. In Indiana, weather and commute time can also affect daily routines. Comparing local listings can clarify whether the role is more hands-on or supervisory.
  • What career growth opportunities are there for an it support manager?

    This role can lead to broader IT leadership or more specialized technical paths. Many professionals move from it support manager into IT operations manager, service desk director, infrastructure manager, or even IT director positions. In Indianapolis, growth may be especially strong in healthcare systems, manufacturing firms, universities, and enterprise offices that value stable service delivery. Some people also branch into cybersecurity operations, systems administration, or project leadership after building management experience. Watching how local employers title advanced roles can help map the next step.

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97 jobs found

  • Valvoline Inc

    Valvoline Inc

    12 days ago

    Assistant service center manager (bilingual)

    JOB LOCATION: 10405 E Washington St, Indianapolis IN 46229 What You’ll Do: As an Assistant Service Center Manager (ASCM), you are the right hand of the Service Center Manager. You are responsible for...

    onsite, Indianapolis, IN, United States
    $40k/yrFull TimeJunior (<2 years)
  • Valvoline Inc

    Valvoline Inc

    12 days ago

    Assistant manager

    JOB LOCATION: 10405 E Washington St, Indianapolis IN 46229 ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students,...

    onsite, Indianapolis, IN, United States
    $41k/yrFull TimeJunior (<2 years)
  • POLARIS Laboratories

    POLARIS Laboratories

    13 days ago

    Customer experience technician - level 1

    PURPOSE The Customer Experience Team is an extremely important part of developing and maintaining ongoing customer relationships. The daily focus is to deliver exceptional service and training in a...

    onsite, Indianapolis, IN, United States
    Full TimeJunior (<2 years)
  • Republic Airways

    Republic Airways

    13 days ago

    It service center technician ii (on-site)

    Job Category: Information Technology IT Service Center Technician II POSITION PURPOSE Provides technical assistance and support to end users for hardware, software, and systems matters. Troubleshoots...

    onsite, Indianapolis, IN, United States
    Full TimeMiddle (2-4 years)
  • Eastern Star Jewel Human Services Corporation

    Eastern Star Jewel Human Services Corporation

    13 days ago

    Rccyc administrative coordinator

    Position Summary The Administrative Coordinator plays a key role in supporting the daily operations of the ROCK Community Center for Youth and Children (RCCYC). This position manages administrative...

    onsite, Indianapolis, IN, United States
    Full TimeMiddle (2-4 years)
  • NCAA

    NCAA

    13 days ago

    It product manager/owner

    Stakeholder Engagement Serve as the IT Strategic Partner by collaborating across business functions to identify opportunities for synergy, advocate for shared responsibility, and guide organizational...

    onsite, Indianapolis, IN, United States
    Full TimeLead / Manager
  • Calumet

    Calumet

    13 days ago

    International customer service account representative

    Who are we? At Calumet we deliver innovative specialty products trusted by companies across the globe. We are the foundation to everyday essential products that help millions of people live and...

    onsite, Indianapolis, IN, United States
    Full TimeMiddle (2-4 years)
  • Relevant Industrial LLC

    Relevant Industrial LLC

    15 days ago

    Service coordinator

    Job Summary The Service Coordinator at Relevant Industrial is responsible for ensuring the proper execution and delivery of technical support of rotating equipment. This role focuses on providing...

    onsite, Indianapolis, IN, United States
    Full TimeSenior (5+ years)
  • Artisight

    Artisight

    16 days ago

    Technical delivery engineer lead

    About Artisight Artisight transforms hospital operations with its Smart Hospital Platform, helping health systems reduce costs, improve efficiency, and enhance patient care. Guided by deep clinical...

    onsite, Indianapolis, IN, United States
    Full TimeLead / Manager
  • Walmart

    Walmart

    16 days ago

    (usa) member specialist

    Position Summary What you'll do... Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam's Club products and services. Provides guidance and support...

    onsite, Indianapolis, IN, United States
    $34k – $50k/yrFull TimeJunior (<2 years)
  • Sherwin-Williams

    Sherwin-Williams

    16 days ago

    Customer service specialist

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...

    onsite, Indianapolis, IN, United States
    $34k/yrFull TimeEntry with Degree
  • T2 Utility Engineers

    T2 Utility Engineers

    16 days ago

    Project coordinator / project controls support

    T2 Utility Engineers is seeking a detail-oriented and proactive Project Coordinator to support Project Managers and project operations within our New York and New Jersey offices. This role is...

    onsite, Ashland, VA, United States
    Full TimeMiddle (2-4 years)
  • Resultant

    Resultant

    16 days ago

    System administrator (internal it)

    Company Description We are a passionate team of 300+ engineers, mathematicians, data analysts, project managers, and business consultants. But more importantly, we are active listeners, deep...

    onsite, Indianapolis, IN, United States
    Full TimeMiddle (2-4 years)
  • American Senior Communities

    American Senior Communities

    17 days ago

    Executive assistant

    American Senior Communities is now hiring an experienced Executive Assistant The Executive Assistant provides administrative support to the General Counsel and Chief Compliance Officer and members of...

    onsite, Indianapolis, IN, United States
    Full TimeSenior (5+ years)
  • AES

    AES

    17 days ago

    Team leader customer service

    Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation , the largest US-based global power company with a team of 8,300...

    onsite, Indianapolis, IN, United States
    Full TimeLead / Manager
  • GDI Integrated Facility Services

    GDI Integrated Facility Services

    17 days ago

    Account manager

    GDI provides best in class integrated, high level, facility maintenance services to The United States and Canada. We have more than 30,000 team members who will effectively contribute to the success...

    onsite, Indianapolis, IN, United States
    Full TimeJunior (<2 years)
  • J.Crew

    J.Crew

    17 days ago

    Assistant manager

    Our Story We think shopping should be fun. Actually, really fun. As in scoring our exclusive collection of colorful, classic styles at prices that can’t be beat. A fan of lots of options in amazing...

    onsite, Indianapolis, IN, United States
    $36k – $45k/yrPart TimeJunior (<2 years)
  • IU Health

    IU Health

    17 days ago

    Administrative coordinator

    Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that...

    onsite, Indianapolis, IN, United States
    Full TimeMiddle (2-4 years)
  • MasterBrand, Inc.

    MasterBrand, Inc.

    17 days ago

    Director, customer education & development

    For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. We are the #1 manufacturer of...

    onsite, Indianapolis, IN, United States
    Full TimeDirector
  • CSL

    CSL

    17 days ago

    Customer service - donor support technician

    Location: 2750 E. 46th St, Indianapolis IN 46205 Responsibilities: Responsible for preparing the donor, donor area and equipment for the pheresis process. Prepares the autopheresis machine for the...

    onsite, Indianapolis, IN, United States
    Part TimeJunior (<2 years)
  • RepliGen Corporation

    RepliGen Corporation

    17 days ago

    Senior service systems, infrastructure and analytics manager

    Repligen is seeking a Senior Service Systems, Infrastructure & Analytics Manager to lead the systems, data infrastructure, integrations, and analytics that support our rapidly growing global service...

    onsite, Boston, Massachusetts, United States
    $134k – $192k/yrFull TimeSenior (5+ years)
  • K2 Services

    K2 Services

    17 days ago

    Document processing manager

    About Us: Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide...

    onsite, Chicago, Illinois, United States
    $76k – $85k/yrFull TimeLead / Manager
  • kate spade new york

    kate spade new york

    17 days ago

    Temporary sales support associate

    Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful...

    onsite, Indianapolis, IN, United States
    $30k – $38k/yrPart TimeJunior (<2 years)
  • Wheeler Mission Ministries

    Wheeler Mission Ministries

    18 days ago

    Case manager i

    Job Details: Level: Entry Job Location: Men's Residential Center - Indianapolis, IN Position Type: Full-time (Hourly) Education Level: High School Diploma or GED Salary Range: $18.46 Hourly Travel...

    onsite, Indianapolis, IN, United States
    $36k/yrFull TimeJunior (<2 years)
  • HHC

    HHC

    18 days ago

    School-based case manager (ips schools)

    Division: Eskenazi Health Sub-Division: SEMHC Req ID: 26654 Schedule: Full Time Shift: Days Sandra Eskenazi Mental Health Center, Indiana's first community mental health center, provides...

    onsite, Indianapolis, IN, United States
    Full TimeJunior (<2 years)
  • Resultant

    Resultant

    18 days ago

    Technical services specialist (indianapolis)

    Company Description We are a passionate team of 300+ engineers, mathematicians, data analysts, project managers, and business consultants. But more importantly, we are active listeners, deep...

    onsite, Indianapolis, IN, United States
    Full TimeJunior (<2 years)
  • Knitwell Group

    Knitwell Group

    18 days ago

    Assistant manager keystone

    About us Built on the foundation of fashion’s most iconic color contrast – White + Black – WHBM inspires independent women to embrace their power and femininity through modern yet timeless styles....

    onsite, Indianapolis, IN, United States
    Full TimeNo Skills
  • Veterans Health Administration

    Veterans Health Administration

    18 days ago

    Supervisory biomedical equipment support specialist

    Summary The Supervisory Biomedical Equipment Support Specialist (BESS) works in support of the Biomedical Engineering Department by providing leadership, guidance and supervision among assigned...

    onsite, Indianapolis, IN, United States
    Full TimeJunior (<2 years)
  • Gregory & Appel Inc

    Gregory & Appel Inc

    19 days ago

    Office manager

    The Office Manager is a high-trust administrative and operational partner that balances supporting the entire organization and the administrative needs of the Executive Leadership Team (ELT). This...

    onsite, Indianapolis, IN, United States
    Full TimeJunior (<2 years)
  • Wash and Roll

    Wash and Roll

    19 days ago

    Assistant manager

    Overview: We are seeking an experienced Assistant Manager to join our growing carwash team. The Assistant Manager will be responsible for ensuring smooth daily operations, maintaining customer...

    onsite, Indianapolis, IN, United States
    Full TimeNo Skills
  • CarMax

    CarMax

    19 days ago

    Service consultant full time

    Service Consultant CarMax, the way your career should be! Position Overview As a Service Consultant, you will be the trusted link between customers and our skilled technicians, ensuring every...

    onsite, Indianapolis, IN, United States
    $24k – $37k/yrFull TimeJunior (<2 years)
  • Rogers Enterprises

    Rogers Enterprises

    19 days ago

    Sales associate

    We pride ourselves on the strength of our people, our outstanding roster of store locations and the quality and value of our merchandise. Rogers Enterprises Inc. is a growing fine jewelry chain with...

    onsite, Indianapolis, IN, United States
    Full TimeJunior (<2 years)
  • Heartland FPG

    Heartland FPG

    20 days ago

    Desktop support specialist

    Job Description JOB TITLE: Desktop Support Specialist DEPARTMENT: Information Technology LOCATION: Indianapolis, IN REPORTS TO: IT Service Manager STATUS: Full-time SCOPE Assist the staff in our...

    onsite, Indianapolis, IN, United States
    Full TimeJunior (<2 years)
  • Marlabs

    Marlabs

    20 days ago

    Technology manager – facilities management & workplace services

    Marlabs, a global AI and Digital Solutions Consulting firm, delivers intelligent solutions across AI, data, analytics, and product engineering. Since 2000, we have partnered with some of the largest...

    onsite, Indianapolis, IN, United States
    Full TimeSenior (5+ years)
  • T

    Trader Buck's Flea Market

    23 days ago

    Assistant manager

    Benefits: Flexible schedule Assistant Manager – Peddler’s Mall Starting Pay: $14.00 per hour Typical Shifts: 11:00 AM–7:00 PM, with some 10:45 AM–7:15 PM shifts We are looking for a friendly,...

    onsite, Indianapolis, IN, United States
    $28k/yrFull TimeNo Skills
  • Deloitte

    Deloitte

    23 days ago

    It engineering and strategy transformation senior manager

    IT ENGINEERING AND STRATEGY TRANSFORMATION SENIOR MANAGER Strategy, Growth, and Transformation | Enterprise Technology Strategy and Transformation Same job available in 37 locations Atlanta, Georgia,...

    onsite, Atlanta, Georgia, United States
    $163k – $322k/yrFull TimeSenior (5+ years)
  • Thermo Fisher Scientific

    Thermo Fisher Scientific

    24 days ago

    Sr scientific support specialist

    Work Schedule Standard (Mon-Fri) Environmental Conditions Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some...

    onsite, Indianapolis, IN, United States
    Full TimeSenior (5+ years)
  • Clayton

    Clayton

    24 days ago

    Customer care manager

    Why Arbor? Are you looking for a dynamic career in a lively workplace committed to customer service? Arbor is one of the fastest growing new home builders in Indianapolis. We look for team members...

    onsite, Indianapolis, IN, United States
    Full TimeJunior (<2 years)
  • Wabash Valley Power Alliance

    Wabash Valley Power Alliance

    25 days ago

    Operational technology system administrator

    Company Description About Us Headquartered in Indianapolis, Indiana, Wabash Valley Power is a not-for-profit electric cooperative and wholesale provider of reliable, affordable electricity to our 21...

    onsite, Indianapolis, IN, United States
    Full TimeJunior (<2 years)
  • Volunteers of America Ohio & Indiana

    Volunteers of America Ohio & Indiana

    25 days ago

    Case manager - ssvf indianapolis

    Volunteers of America Ohio & Indiana seeks energetic, self-motivated, dynamic professionals to join its expanding team. VOAOHIN is dedicated to helping those in need rebuild their lives and reach...

    onsite, Indianapolis, IN, United States
    Full TimeJunior (<2 years)

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