It student worker

Department Overview:

Office of Information Technology website: https://iit.med.wisc.edu/
Department of Psychiatry website https://www.psychiatry.wisc.edu/

Anticipated Start Date:

11/1/2026

Anticipated End Date (If Applicable):

Remote Work Eligibility Detail:

Not Remote

Anticipated Hours Per Week:

Minimum: 10 Maximum: 30

Schedule:

Work schedule is determined by student availability, between the hours of 8:00 AM to 5:00 PM, Mon. through Fri. We are flexible and try to accommodate scheduling around the student’s academic needs.

Salary/Wage Range/Lump Sum:

Minimum: $14.00 per hour

Number of Positions:

2

Qualifications:

Technically inclined self-starter with strong customer service skills. Must be a respectful, dependable, good communicator with a desire to learn new technology. Must be enrolled at UW-Madison, Madison Area Technical College, or other academic institution.

Knowledge, Skills & Abilities:

The ideal candidate will have strong customer service skills and experience supporting both Windows and Mac computer systems. Other beneficial skills include software installation and troubleshooting experience, malware/virus remediation, printer deployment and troubleshooting and familiarity with computer networks, file sharing, computer imaging and Microsoft Active Directory. Familiarity with web conferencing platforms Zoom, WebEx, and Microsoft Teams are also a plus.

Familiarity with WordPress is not required, but would be a bonus.

Position Summary/Job Duties:

Provide technical assistance to SMPH Psychiatry faculty and staff. Duties may include: Responding to service requests using a web-based ticketing system. Troubleshooting hardware and software issues. Maintaining an inventory database that tracks IT resources. Performing computer setup and moves including desktops, laptops, monitors, docking stations, keyboards, mice, etc. Updating web resources. Providing web conferencing support for SMPH faculty and staff using multiple sing web conferencing technologies.

Physical Demands:

Lift 30 pounds Push a cart Walk up to twenty minutes at a time

Institutional Statements:

Equal Employment Opportunity Statement:

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu

Accommodation Statement:

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/