IT Specialist

ROLE

We need an experienced IT Specialist at the National Coast Guard Museum (NCGM). The NCGM is a new 80,000 square foot national museum in New London, Connecticut, built to honor the history and missions of the U.S. Coast Guard and expected to welcome roughly 300,000 visitors a year. In this role, you will support museum information technology, gallery and theater systems, public facing connectivity, and digital infrastructure while complying with Coast Guard cybersecurity and access control requirements. You will monitor internal and public networks, perform backup and data protection tasks, manage the visitor WiFi portal, and provide technical support for gallery, theater, and museum events. This is a full-time opportunity. We can offer a competitive salary, and a comprehensive benefits package.

RESPONSIBILITIES

• Monitors and maintains internal and public networks to ensure reliable connectivity.
• Performs approved backup, restoration, and data protection tasks for systems within the assigned scope.
• Processes and tracks authorized account requests, permissions, onboarding, and offboarding through Government approved procedures.
• Provides technical support for gallery and theater systems and approved museum events, including live streaming configurations, presentations, lighting control setups, and related systems.
• Works with the Exhibits Maintenance Technician and AV Media Specialist to ensure digital displays, sensors, and interactive components remain functional.
• Manages the visitor WiFi portal to ensure a smooth guest experience while maintaining physical isolation from secure internal databases.

BACKGROUND/REQUIRED EXPERIENCE

• Three (3) to six (6) years of systems administration or technical support experience.
• Industry standard certification including CompTIA A+, Network+, Security+, or higher.
• Proficiency in managing both Windows and macOS environments.
• Hands on experience with VLANs, VPNs, and robust WiFi mesh networks capable of handling hundreds of concurrent museum guests.
• Knowledge of threat mitigation, firewalls, and data encryption to protect sensitive data and intellectual property.
• Experience managing cloud storage and SaaS platforms used for museum operations.
• Ability to troubleshoot and repair a wide range of hardware, from workstations and gallery projectors to theater systems.

HIGHLY DESIRABLE SKILLS/EXPERIENCE

• Bachelor's degree in computer science, information technology, or a related field (professional experience and certifications may be considered for substitution).
• Experience in a museum, library, gallery, public attraction, or other high uptime environment.
• Cloud certifications (AWS/Azure) or Google Workspace Administration.
• Familiarity with Digital Asset Management (DAM) and specialized archiving and collection databases.
• Ability to bridge “pure IT” and gallery technology, such as syncing multiscreen video walls or interactive touch tables.
• Established methodology for data restoration in the event of system failures or cyber incidents.
• Ability to explain technical concepts to nontechnical personnel and volunteers without overwhelming technical jargon.

LOCATION

New London, Connecticut – National Coast Guard Museum

CLEARANCE

Must be a U.S. citizen
Must pass a federal background investigation and meet facility and system access requirements

CLIENT

United States Coast Guard – National Coast Guard Museum

HOURS

40 hours per week. 8 hours per day

EMPLOYMENT CLASSIFICATION

Employment Classification Eligibility – W2

COMPENSATION

Salary range: $90,000 – $100,000
Benefits: Benefits package includes options for health, dental, and vision insurance coverage; 401k contribution options. Full benefits brochure available for review.

West 4th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law.

Other Considerations: This position is W-2 only; no Corp-to-Corp or 1099 candidates. Relocation will not be offered. As a condition of employment, selected candidates must complete and receive favorable adjudication from a federal government background investigation as required by the client. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.