It - property support specialist

Work with Property IT Management and Enterprise IT to support business technology, computer system and data communication systems; responsible for providing first-level support function for end-user and customer facing technology. Also performs support for telephones and related technologies; may also support audio and video systems and special event set-ups. Starting Pay: $24.00

RESPONSIBILITIES

• Responds to technology related Incidents and Service Requests calls and ensures all client/user support and service requests are handled or escalated in a timely manner, ensures updates and resolutions for incidents, service requests, problem tasks, and change tasks are communicated to end-users and business partners as appropriate
• Provides in person and connected level support and request response for customer facing and end-user systems including software and hardware for all platforms
• Assists in execution and verification of impact to IT Change Tasks that are impactful to property operations
• Responsible for completion and documentation of all assigned day-to-day tasks/activities per the scheduled shift for various systems. These functions can include first level support for clients/users requests, marketing/hospitality/gaming special events, printing, and other duties as required
• Participates and takes partnership with senior staff members in Vulnerability Remediation activities for customer facing and end-user systems and other technologies as necessary
• Updates procedures and documentation for select platforms
• Perform entry-level technical tasks/repairs on all desktop, end-user, customer facing platforms
• Uses the Service Management System to track and close all client/user incidents, request, change, and problem activities
• May assist to ensure the computer/equipment room is maintained at prescribed temperature levels and in a clean and orderly condition
• Participates in technology related projects as necessary
• Maintains confidentiality in matters pertaining to company records, policies, and customer lists. Disposes of physical assets containing sensitive data as determined by management and prescribed by Information Security Policy
• Performs all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to customers and end-users and system availability
• Acts as a role model to other employees and always presents oneself as an asset to Caesars Entertainment and encourages others to do the same
• Adheres to all regulatory, company and department policies and procedures
• Not a remote worker position
• Completes all other duties as assigned

QUALIFICATIONS

• High School Diploma required
• College training, equivalent to Associates or Bachelor’s degree in Computer Science or related preferred
• CompTIA’s A+ desired
• Excellent communication and customer service skills required
• Strong personal computing skills recommended
• Demonstrated entry-level technical skills in multiple platforms desired
• Ability to work in a fast paced and high-pressure work environment
• Flexible to work various day/shifts may be required

ADDITIONAL REQUIREMENTS

• Colorado Support Gaming license required
• Lifts up to a maximum of 50 lbs. and must be able to carry objects weighing up to 25 lbs
• Must be able to work in areas containing high noise levels, bright lights and dust
• Position requires approximately 30% standing, 40% sitting, 30% walking
• Requires some pushing and climbing
• Requires very frequent twisting, stooping, bending, kneeling and reaching overhead
• Must be able to respond to touch, speech, aural and visual cues
• Must be able to maneuver all areas of the casino