Job Details

Job Location: Corporate Office - Jacksonville, FL

Position Type: Full Time

Education Level: 4 Year Degree

Salary Range: Undisclosed

Travel Percentage: None

Job Shift: Day

Job Summary

The IT Project Manager I plans, organizes, and executes IT initiatives assigned to them, applying established project management standards to deliver projects on time, within budget, and to the required level of quality. This role monitors the health of assigned projects across scope, schedule, budget, risk, and stakeholder satisfaction, and escalates material issues to the appropriate IT leadership. The IT Project Manager I partners with stakeholders across the business to ensure projects deliver on their objectives while meeting applicable regulatory, quality, and security standards.

Essential Functions, Duties, and Responsibilities

• Plan, execute, and close out IT projects as assigned, ensuring alignment with organizational goals and objectives.
• Collaborate with stakeholders to define project scope, objectives, deliverables, and develop project plans.
• Groom backlogs, coordinate project resources, and facilitate communication among project team members to ensure optimal allocation and utilization on assigned projects.
• Monitor the health of assigned projects across scope, schedule, budget, resource, risk, and stakeholder satisfaction dimensions.
• Conduct regular project reviews, identify obstacles, and escalate blockers, material risks, and issues to IT leadership in a timely manner.
• Monitor project timelines, identify potential risks and dependencies, and implement mitigation strategies to keep projects on track.
• Apply IT project management standards, templates, tooling, and reporting consistently on assigned projects.
• Oversee the deployment and implementation of IT solutions and systems, ensuring adherence to quality standards, best practices, and regulatory requirements.
• Coordinate testing, training, and change management activities to facilitate smooth transitions and minimize disruptions to business operations.
• Ensure compliance with company policies and applicable regulatory requirements for projects involving regulated systems.
• Support audit and inspection readiness activities related to IT systems lifecycle management and computerized system validation.
• Act as the primary point of contact for business stakeholders regarding assigned projects, escalations, and status updates.
• Provide regular project status updates and reports to key stakeholders and IT leadership, highlighting progress, milestones achieved, and any issues or risks requiring attention.
• Conduct post-deployment lessons learned sessions to ensure user satisfaction.
• Cultivate and maintain strong relationships with stakeholders and end users to understand their needs, priorities, and expectations, and to drive project success.
• Demonstrate AI fluency by applying AI tools in daily work to solve problems, accelerate delivery, and build business solutions, consistent with company AI governance and data handling standards.
• Perform other related duties as assigned.

Qualifications

Educational and Experience Requirements

• Bachelor's degree in Information Technology, Business, Computer Science, Engineering, or a related field, or equivalent professional experience.
• 2+ years of project management experience delivering small to medium IT initiatives.
• Proficiency with project management methodologies (waterfall, agile, hybrid) and modern PM tooling such as Jira, Azure DevOps, Smartsheet, Wrike, Microsoft Project, or equivalent.
• Demonstrated ability to manage multiple competing priorities and to support trade off decisions with incomplete information.
• PMP, CAPM, or PMI-ACP certification, or equivalent, preferred.

Knowledge, Skills, and Abilities

• Strong written and verbal communication skills, with the ability to influence peers and stakeholders.
• Ability to develop and maintain collaborative relationships across Regulatory, Quality, Applications, Infrastructure, Security, and Business functions.
• Knowledge of software development lifecycle and software testing lifecycle practices within regulated environments.
• Ability to track and report on project performance metrics and project health.
• Ability to proactively identify project risks and dependencies and recommend mitigations.
• Strong analytical and problem solving skills with the ability to think both strategically and operationally.
• A mindset focused on process improvement, efficiency, and leveraging technology to automate manual tasks.
• Ability to follow through on issues, make informed decisions that comply with policies and procedures, and problem-solve.
• Intermediate knowledge of Microsoft Office applications including Excel, Word, PowerPoint, and Visio.
• Strong writing skills with the ability to develop project documentation and status reports.
• Confidence in making independent as well as collaborative decisions as required by the situation.
• Demonstrate conflict management proficiency, addressing disagreements constructively and maintaining team harmony.
• Ability to work effectively in both onsite and remote environments as required by the business.

Skill Requirements

• Typing/computer keyboard
• Utilize computer software (specified above)
• Retrieve and compile information
• Maintain records/logs
• Verify data and information
• Organize and prioritize information/tasks
• Operate office equipment
• Advanced mathematical concepts (fractions, decimals, ratios, percentages, graphs)
• Verbal communication
• Written communication
• Public speaking/group presentations
• Research, analyze and interpret information
• Investigate, evaluate, recommend action
• Leadership and supervisory, managing people
• Basic mathematical concepts (e.g. add, subtract)
• Abstract mathematical concepts (interpolation, inference, frequency, reliability, formulas, equations, statistics)

Physical Requirements

• Sitting for extended periods
• Extended periods viewing computer screen
• Walking
• Reading
• Speaking
• Hear/Listen
• Maintain regular, punctual attendance
• Lifting/carrying up to 20 pounds various items
• Lifting/carrying more than 20 pounds various items
• Repetitive Motions
• Pushing/Pulling
• Bending/Stooping
• Reaching/Grasping
• Writing

Hazards

Normal office environment

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. KLS Martin is a drug-free employer.