It intern, technical services

Job Details

Level: Entry

Job Location: Home Office - Bel Air, MD 21014

Position Type: Internship

Salary Range: $15.00 - $20.75 Hourly

Job Category: Information Technology

WHO WE ARE:

Harford Mutual Insurance Group is a growing, dynamic mutual insurance carrier providing commercial property and casualty insurance products and services to a regional market. Headquartered in Harford County, Maryland, Harford Mutual offers a positive, diverse, and inclusive work environment with a rich company culture. Founded in 1842 on the principles of mutuality, we believe in insuring opportunity through mutual success® for our policyholders, agents, communities, and employees, and invite our employees to continue that tradition with respect, integrity, exemplary service, and personal responsibility.

THE OPPORTUNITY:

Harford Mutual is looking for an IT intern to support the Tech Services IT team over the summer of 2027. This position is for individuals currently enrolled in an accredited college or university, pursuing career opportunities in information technology. This internship provides hands-on experience supporting enterprise technology operations, endpoint management, customer support, and cybersecurity-related initiatives within a professional insurance environment.

WHAT YOU’LL DO:

• Support the Technical Services team with ongoing projects, which may include: Deploying new workstations and reimaging existing workstations.
• Upgrading operating systems and enterprise software.
• Updating, organizing, and maintaining IT documentation.
• Supporting asset lifecycle management activities.
• Assisting with monthly security patching and vulnerability remediation for workstations.
• Responding to, triaging, and documenting end-user support requests through ticketing systems, escalating as appropriate.
• Assisting with endpoint management activities, including Microsoft Intune, workstation deployments, and hardware lifecycle management.
• Participating in IT documentation, process improvement, and operational readiness initiatives.

WHAT YOU’LL BRING:

Must be a full-time undergraduate or graduate student pursuing a degree in Information Technology or a related field. Foundational knowledge of Microsoft Windows operating systems, hardware troubleshooting, and basic networking concepts preferred. Familiarity with Microsoft 365 and help desk or customer service practices; exposure to PowerShell scripting is a plus.

WHO YOU ARE:

• Strong problem-solving and resourcefulness skills.
• Ability to thrive in a fast-paced environment with frequent deadlines; high-energy, self-motivated, and proactive.
• Strong oral, written, and interpersonal communication skills.
• Strong collaboration skills and the ability to work effectively both independently and as part of a team.
• Flexibility and the ability to quickly adapt to change.
• Desire to learn and grow within the field of IT.
• Customer-service oriented, with a professional and approachable demeanor.
• Security-conscious and detail-oriented, with an understanding of the importance of protecting sensitive information.

KEY BENEFITS GAINED FROM INTERNSHIP:

• Coached and mentored by Harford Mutual leadership.
• Gain relevant workplace IT experience in a professional enterprise environment.
• Enhance your technical foundation, build professional skills, and develop cross-functional process knowledge.
• Work on tasks that have a measurable impact on our business.
• Build hands-on exposure to enterprise IT service management, endpoint management, vulnerability management, and information security practices.

PHYSICAL DEMANDS & WORK ENVIRONMENTAL FACTORS:

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EEO STATEMENT:

Harford Mutual Insurance Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Most new hires fall within this range and have the opportunity to earn more over time. Initial placement within the salary range, however, is based on an individual's relevant knowledge, skills and experience for the position. Base salary is only one component of our competitive Total Rewards package. To learn more, please visit the Perks & Benefits on our website.