Company: CoreFirst Bank & Trust

Position: IT Infrastructure Manager

Reports to: Director of Information Technology

Classification: Full-Time, Exempt

Hours: 8:00 am-5:00 pm, Monday through Friday; other days and hours as needed. Hours may fluctuate and exceed 40 hours in some weeks.

Location: Headquarters - Topeka, KS

Job Summary:

The IT Infrastructure Manager is responsible for managing and maintaining the bank’s IT infrastructure. In addition to the day-to-day system administration duties, this position is responsible for assisting vendors in support of networks, cloud environments, and tech support frameworks to keep the business agile, secure, and always online.

Essential Functions & Responsibilities:

• Provides technical leadership within the department.
• Windows Server administration duties
• VMware management duties
• Ensure proper security and disaster recovery capabilities are maintained
• Develop and execute backup and recovery plan
• Oversee the maintenance of user profile security
• Manage IT projects following the IT Project Management methodology, ensuring projects come in on time and within budget
• Manage the IT Generalist who is directly responsible for the Desktop and Help Desk team
• Manage IaaS and other Infrastructure vendors
• Perform on-site and remote technical support
• Maintain excellent communication with IT management on all tasks and projects.
• Create and maintain good technical documentation.
• Provides emergency on-call support
• Interfaces with software vendors to solve problems experienced with their software
• Ability to solve problems independently
• Conduct all actions consistent with quality customer service, friendliness, and the overall mission of the bank
• Perform other duties as assigned

Knowledge, Skills, Abilities:

Education: High school diploma or equivalent required. Bachelor’s degree is preferred.

Education: IT or IT Security certifications (e.g., CISSP, MCP) are preferred

Experience: 15+ years of overall IT experience with at least 10 years specializing in the infrastructure side

Experience: History of building, testing, and running systems with low Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO)

Experience: Experience with Software-Defined Wide Area Networks (SD-WAN), firewalls, and VPNs

Experience: Experience managing environments in AWS, Microsoft Azure, or Google Cloud Platform

Experience: Ability to personally configure systems, resolve complex technical issues, and function as the final tier of technical support

Experience: Ability to provide on-call support

Experience Preferred: Experience with Office 365

Experience Preferred: Experience with Webex Calling

Experience Preferred: Experience with NOC Management

Experience Preferred: Experience in integration and cloud computing (specifically Microsoft Azure)

Skills: Strong analytical and problem-solving skills

Skills: Excellent customer service skills and willingness to assist others

Skills: Ability to relate and empathize with others

Skills: Effective listening, oral, and written communication skills

Skills: Detail-oriented and goal-oriented

Skills: Initiative and self-starter

Skills: Proficient in Windows network setup, administration, maintenance, and upgrades

Skills: Proven networking, routing, and security aptitude.

Competencies:

Adherence to CoreFirst Values; Respect, Communication, Integrity, Initiative, and Accountability. A secondary focus on internal and external Customers, Compliance, Ethics, Perseverance, and Time Management is also essential.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, and walk. Some light physical effort required, including the ability to lift up to fifty (50) pounds.

Travel:

Travel is primarily local during the business day, although some local evening and weekend travel may be expected.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines.

Applicants must pass a drug screen and background check Internal applicants must meet the minimum requirements of their current job, notify their manager/supervisor they are applying for the position, and submit a resume via the employee portal.

CoreFirst provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, CoreFirst Bank & Trust complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.