It helpdesk technician

About Horizon Retail Construction: Horizon Retail Construction is a nationally recognized general contractor specializing in tenant improvement. We are currently seeking an IT Helpdesk Technician- L1 to join the team at our corporate headquarters in Sturtevant, Wisconsin, we take pride in delivering quality projects, building strong relationships, and fostering a collaborative team culture.

Key Responsibilities:

• Responsible for maintaining help desk tickets
• Set-up and deploy equipment to new office and field employees
• Provides support and triage incoming phone, voicemail, tickets, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
• Installing upgrades, repairs, movement and replacement of desktops, laptops, and peripherals
• Identify hardware and software technical issues and malfunctions
• Provide training to end users as well as create and maintain training manuals
• Perform physical inventory, minor hardware repair, equipment delivery, and testing
• Assist with IT projects and business initiatives
• Interview users to collect information about problems and lead user through diagnostic procedures to determine source of errors
• Handle problem recognition, research, isolation, resolution, and follow-up for user problems, referring more complex problems to Systems Engineer
• Basic server access to create/modify/terminate user accounts, phone management, etc.

Summary of Qualifications:

• Bachelors or Associates Degree in Information Technology or a related field is OR Actively Pursuing Degree in Information Technology
• Experience with Windows and Office products (Outlook, Excel, Word, PowerPoint)
• Experience with Microsoft 365 products (SharePoint, Teams, Teams Voice, OneDrive)
• Ability to work in a team environment to meet critical deadlines
• Experience with Apple devices such as iPhones and iPads
• Previous customer service experience

Preferred Skills:

• Experience with Ticket and Asset Management software (e.g., Lansweeper)
• Someone who has good written, oral, listening skills and customer service
• Power Automate Experience

What We Offer:

Horizon offers a collaborative work environment with a strong focus on team culture and professional growth. Our comprehensive benefits package includes: Medical, dental, vision, and life insurance Paid time off and paid holidays Flexible spending account (FSA) 401(k) with company match Career development opportunities

Ready to build your future with us? Apply today and become a part of the Horizon team.