Insurance account manager / customer service representative

Join Advantixx Insurance as an Insurance Account Manager / Customer Service Representative in Henderson.

ROLE SUMMARY

Manage customer relationships after the sale, resolve service needs, support retention, and identify appropriate coverage conversations for licensed team members.

KEY RESPONSIBILITIES

• Respond promptly to calls, emails, billing questions, policy changes, and documentation requests.
• Coordinate claims guidance, renewal reviews, and customer follow-up.
• Maintain accurate notes and tasks in agency systems.
• Support retention, referrals, cross-selling, and account rounding within licensing rules.
• Work closely with producers and carriers to deliver an excellent customer experience.

QUALIFICATIONS

• Strong customer service, organization, accuracy, and communication skills.
• Insurance agency or financial-services experience is preferred.
• Active Nevada P&C license is preferred; qualified candidates willing to obtain licensing may be considered.
• Bilingual English/Spanish skills are a plus.

COMPENSATION AND GROWTH

• Competitive base compensation based on experience and qualifications.
• Service, retention, and sales incentive opportunities may be offered.
• Training, PTO, paid holidays, and benefits may be available to eligible full-time employees, subject to plan terms.

Advantixx Insurance is an equal opportunity employer. Employment with Advantixx Insurance is separate from employment with Farmers Insurance.