Job Summary

The Instructional Designer partners with Learning & Development leaders, lead and senior designers and subject matter experts to design, develop and deliver enablement that supports CDW strategies and business goals. This role applies instructional design best practices and modern learning technologies, including generative AI, across a range of modalities, and helps coordinate assigned programs from needs analysis through launch and evaluation. It’s a great fit for a designer with hands-on experience who is eager to grow their craft through coaching, feedback and a wide variety of projects.

What You’ll Do

• Partner with stakeholders and subject matter experts to assess needs and translate business requirements into performance and learning objectives.
• Design and develop learning content across modalities, including instructor-led and virtual classroom, eLearning, video, microlearning and performance support, applying adult learning principles.
• Design and develop learning content using key learning tools and platforms such as, but not limited to, Articulate 360, Synthesia and Brainshark.
• Design and develop customer facing support materials that allow for effective collaboration with SME and stakeholder input and alignment on enablement content.
• Develop curriculum proactively and just-in-time to support business strategies, product launches and process changes.
• Coordinate assigned programs, including project plans, timelines, stakeholder communications, train-the-trainer sessions, and participant and facilitator materials.
• Use generative AI tools responsibly to accelerate design and development, validating outputs for accuracy, bias and alignment with CDW standards and data-protection policies.
• Build accessible, inclusive learning that meets accessibility standards and CDW brand guidelines.
• Develop fair, accurate assessments and measure program effectiveness using learner data and feedback; recommend and implement enhancements.
• Partner with subject matter experts to keep content current, and maintain content in the learning management system.
• Recommend performance solutions, including non-training options, based on effectiveness, quality and cost/benefit.
• Up to 10% travel.

What We Expect of You

Minimum Basic Requirements

• Bachelor’s Degree or 3 years work experience as an Instructional Designer.

Preferred Skills, Experience, and Qualities Needed

• Hands-on experience with an instructional design project from needs analysis through implementation (portfolio or work samples encouraged).
• Working knowledge of adult learning theory and instructional design models (e.g., ADDIE, SAM).
• Familiarity with eLearning authoring and media tools (e.g., Articulate 360, Camtasia, Vyond, Synthesia, Adobe Creative Cloud) and learning management systems.
• Familiarity with generative AI tools in a business setting, ideally applied to instructional design, including writing prompts, evaluating outputs and using AI within privacy and security guidelines.
• Familiarity with accessibility standards and inclusive design practices.
• Experience working with subject matter experts to build sales, consulting and technical skills; knowledge of the technology industry is a plus.
• Background in education, adult learning, writing or a related field.
• Strong project coordination, planning and organizational skills, with the ability to balance multiple priorities and meet deadlines.
• Excellent written, verbal and presentation skills, with the ability to work effectively with stakeholders at all levels, including senior leadership.
• Strong attention to detail and problem-solving skills, with the ability to work independently on assigned projects and openness to feedback.

Pay Range

$70,000.00 - $97,200.00, depending on experience and skill set.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.