Installation manager - fort wayne flooring operations

Key Responsibilities:

Installation Operations

• Manage daily installation schedules and crew assignments
• Coordinate installation timelines to ensure on-time project completion
• Monitor installation capacity and workforce utilization
• Oversee all flooring installations including: Carpet, Luxury Vinyl Plank (LVP), Laminate, Hardwood
• Ensure installation quality standards are consistently met
• Conduct jobsite inspections and quality control reviews

Crew Management

• Lead, support, and manage installation crews
• Recruit, onboard, and train installers as needed
• Conduct performance evaluations and coaching
• Ensure crews comply with company policies and installation standards
• Manage installer schedules, productivity, and accountability
• Resolve installer issues and field challenges

Materials & Warehouse Coordination

• Review sold jobs for material accuracy
• Coordinate material ordering and delivery schedules
• Manage staging and preparation of materials for upcoming installations
• Pull and organize materials from warehouse inventory
• Verify materials prior to installation
• Monitor inventory levels and coordinate replenishment

Customer Experience

• Serve as the primary escalation point for installation-related concerns
• Communicate proactively with customers regarding project timelines
• Resolve customer issues professionally and efficiently
• Ensure customer satisfaction throughout the installation process
• Conduct follow-up inspections when necessary

Measuring & Quality Assurance

• Coordinate and complete pre job site measures
• Review measurements and installation requirements
• Verify job readiness prior to scheduling installations
• Ensure proper documentation of field conditions
• Identify potential installation challenges before work begins

Qualifications:

Required

• Flooring industry experience
• Strong knowledge of carpet, LVP, laminate, and hardwood installations
• Experience coordinating multiple projects simultaneously
• Strong organizational and scheduling skills
• Excellent communication and customer service abilities
• Ability to resolve conflicts and manage difficult situations professionally
• Proficiency with computers and business software systems

Preferred

• Previous experience managing installation crews
• Hands-on flooring installation experience
• Experience with warehouse operations and inventory management
• Experience using ERP or scheduling software
• Experience with flooring estimating and measurement processes
• Bilingual (English/Spanish) is a plus

If you are a hands-on leader with flooring installation experience and a passion for operational excellence, we want to hear from you. Join a growing company where you can make a direct impact on customer satisfaction, crew success, and overall branch performance.