Inside sales director

Essential Duties and Responsibilities

Sales Strategy & Growth

• Develop and execute the Inside Sales strategy in alignment with company revenue and growth objectives.
• Establish clear goals for revenue growth, customer acquisition, account penetration, retention, and pipeline development.
• Identify opportunities to expand business within existing accounts and develop new customers and markets.
• Develop customer segmentation and coverage strategies to ensure appropriate sales resources are aligned with market opportunities.
• Partner with commercial leadership to define the appropriate balance between Inside Sales, Field Sales, Business Development, and other sales channels.
• Translate company growth strategies into actionable Inside Sales initiatives and priorities.

Leadership & Team Development

• Lead, coach, and develop Inside Sales leaders and team members to achieve individual and organizational performance goals.
• Build a culture of accountability, ownership, collaboration, and continuous improvement.
• Establish clear roles, responsibilities, expectations, and career paths within the Inside Sales organization.
• Develop succession plans and strengthen the leadership pipeline.
• Partner with Human Resources and Sales Training to develop onboarding, product knowledge, sales skills, and ongoing professional development programs.
• Recruit and retain high-performing sales talent as the organization grows.

Sales Execution & Performance

• Establish and monitor key performance indicators, including:
• Revenue and gross margin
• Sales pipeline and pipeline conversion
• New customer acquisition
• Account growth
• Lead response and conversion
• Customer retention
• Sales activity and productivity
• Forecast accuracy
• Conduct regular performance reviews and sales pipeline discussions with the team.
• Use data and analytics to identify trends, performance gaps, and opportunities for improvement.
• Develop standardized sales processes, expectations, and best practices across the Inside Sales organization.
• Drive consistent CRM utilization, opportunity management, and sales activity documentation.

Customer & Market Development

• Ensure the Inside Sales team develops a strong understanding of customer applications, manufacturing environments, products, and solutions.
• Build strategies to increase customer engagement and expand relationships within targeted accounts.
• Support the development of strategic and high-potential customers.
• Monitor customer and market trends and provide insights to commercial leadership.
• Ensure timely and professional follow-up on inbound leads, marketing-generated opportunities, and customer inquiries.

Cross-Functional Leadership

• Partner with Field Sales to establish clear account ownership, lead handoffs, communication expectations, and rules of engagement.
• Collaborate with Marketing on campaigns, lead generation, market segmentation, and conversion strategies.
• Work closely with Revenue Operations to improve CRM effectiveness, reporting, forecasting, sales processes, and analytics.
• Partner with Operations, Engineering, Technical Services, and Customer Service to ensure customer expectations can be successfully delivered.
• Serve as a key member of the commercial leadership team and contribute to broader go-to-market strategy.

Continuous Improvement

• Identify opportunities to improve sales productivity through technology, automation, standardized processes, and analytics.
• Evaluate the effectiveness of sales tools, systems, and resources.
• Develop scalable processes that support organizational growth.
• Benchmark Inside Sales performance and practices against industry standards and best practices.

Qualifications

Education

• Bachelor's degree in Business, Marketing, Sales, Engineering, or related field preferred.
• Equivalent combination of education and relevant experience will be considered.

Experience

• 8+ years of progressive sales experience, preferably within manufacturing, industrial products, engineered products, distribution, or a B2B environment.
• 5+ years of sales leadership experience with responsibility for developing and leading high-performing teams.
• Demonstrated success building or transforming an Inside Sales organization preferred.
• Proven experience achieving revenue growth and sales performance targets.
• Experience working within a multi-channel sales organization that includes Inside Sales, Field Sales, distributors, or channel partners.
• Strong experience with CRM systems, sales analytics, forecasting, and pipeline management.
• Experience working in a private equity-backed or high-growth manufacturing environment is a plus.

Knowledge, Skills & Abilities

• Strategic and commercially focused leadership mindset.
• Strong understanding of B2B and industrial sales processes.
• Ability to develop both people and scalable sales processes.
• Strong coaching and performance-management capabilities.
• Ability to use data to make decisions and drive accountability.
• Excellent communication, presentation, and relationship-building skills.
• Strong financial and business acumen.
• Ability to work effectively across Sales, Marketing, Operations, Engineering, Finance, and Human Resources.
• Comfortable leading organizational change and developing new ways of working.
• Strong customer focus with the ability to balance customer needs with business objectives.