Introduction

The State of Connecticut, Department of Administrative Services (DAS), is seeking an Information Technology Supervisor to support the Connecticut Technical Education and Career System (CTECS). CTECS is a statewide system of technical high schools and postsecondary programs that prepares students for academic success, career and technical education, apprenticeships, and employment.

WHAT WE OFFER

Our State Employee Benefits Overview page! Professional growth and development opportunities. A healthy work/life balance to all employees.

POSITION HIGHLIGHTS

• Full time, 40 hours per week
• Monday through Friday schedule
• First shift hours, 7:30 am to 4:00 pm
• In-office/onsite position located in New Haven County, with occasional meetings in Hartford

THE ROLE

This IT Supervisor will supervise information technology staff and oversee the delivery of technology services supporting CTECS schools and administrative operations. This role will focus predominantly on providing technology leadership and support to CTECS schools geographically situated in the western part of Connecticut. Responsibilities include network and end-user support, educational technology platforms, one-to-one student devices, cybersecurity, technology projects, and coordination with school administrators, educators, vendors, and Department of Administrative Services/Bureau of Information Technology Solutions personnel.

The Information Technology Supervisor will supervise IT staff and oversee technology services supporting CTECS schools and administrative locations. Responsibilities include:

• Plan, assign, supervise, and evaluate the work of IT staff; establish priorities and provide training, coaching, and technical guidance.
• Oversee the support, maintenance, security, and performance of CTECS networks, systems, applications, computers, classroom technology, telecommunications, and related infrastructure.
• Manage educational and administrative platforms, including PowerSchool, PowerTeacher, ClassLink, Microsoft 365, Teams, SharePoint, and other CTECS applications.
• Oversee the one-to-one student device program, including configuration, deployment, inventory, repair, replacement, security, collection, and disposal.
• Monitor help-desk operations, service levels, escalated incidents, recurring problems, system availability, and customer satisfaction.
• Coordinate technology projects, upgrades, migrations, integrations, testing, and deployments while minimizing disruptions to instruction and school operations.
• Ensure compliance with State of Connecticut and CTECS technology, cybersecurity, access-control, records-retention, acceptable-use, and FERPA requirements.
• Maintain disaster-recovery, data-backup, business-continuity, and incident-response procedures for critical educational and administrative systems.
• Collaborate with school administrators, educators, CTECS leadership, DAS/BITS personnel, vendors, and other stakeholders to identify needs and implement effective technology solutions.
• Manage technology purchasing, licensing, contracts, inventory, standardization, lifecycle replacement, and vendor performance.
• Support technology readiness for classrooms, technical shops, student assessments, admissions, summer programs, and school-year opening and closing activities.
• Evaluate emerging technologies and recommend strategies that advance technology-enabled learning, digital equity, security, and operational efficiency.
• Travel to CTECS locations as necessary to oversee projects, assess technology needs, address escalated issues, and coordinate with school leadership.
• Perform related duties as required.

Selection Plan

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BEFORE YOU APPLY:

Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.

Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date on the job posting.

Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.

PREFERRED QUALIFICATIONS

• Experience working as part of an information technology team in a school environment.
• Experience supervising information technology staff responsible for end user technical support.
• Experience providing support for educational technology platforms.
• Experience supporting technology projects.
• Experience managing IT service delivery across multiple locations using a IT Service Management solution.