Info Tech Business Consultant Manager - SES

Requisition No: 886261

Agency: Department of Health

Working Title: INFO TECH BUSINESS CONSULTANT MGR -SES - 64081571

Pay Plan: SES

Position Number: 64081571

Salary: $57,457.57 - $86,000

Posting Closing Date: 10/31/2026

Total Compensation Estimator Tool

Division of Medical Quality Assurance Bureau of Operations System Support Services Unit

This position is expected to be hired at a salary within the range of $78,000 to $86,000.

Your Specific Responsibilities:

The Info Tech Business Consultant Manager supports the Operations bureau chief in system-support issues, asset management, including annual property inventory and coordination with the department’s IT office. The successful manager keeps initiatives on track and identifies where training and alignment is needed for future needs. The division is undergoing a major system transformation project, which affects all bureaus and teams during project engagement and business process transition. This position will assist in the development and preparation of legislative and budget issues. The candidate should be a competent communicator and understand the intersection between technology and content, as the position oversees teams that do technical and content management of websites, email and an AI virtual agent.

Successful Candidates should be able to demonstrate experience and skills:

• Managing technical team members, including establishing training and development plan and monitoring work for accuracy, timeliness and quality.
• Setting performance measures and expectations within the state government agency structure or similarly regulated Human Resources work environment.
• Planning and executing strategic initiatives; anticipate, identify and provide executive-level briefings on future needs and process improvement.
• Implementing technical solutions for web-based applications, websites, virtual agent platforms or other public-facing technology.
• Managing team members who use a ticketing system for work assignments; providing training and quality control on communication and work product.
• Creating and uploading best-practice user access management; experience with auditing user system access is preferred.
• Anticipating and communicating system changes that impact users; trouble-shooting and resolving technical issues.
• Communicating with executive leadership through written and in-person channels, as well as creating and conducting effective presentations for leadership and decision-makers.
• Providing timely solutions and recommendations to critical needs, as well as balancing short-term fixes with long-term solutions.
• Managing hardware and software assets, primarily computer workstations and specialized software.
• Conducting fact-finding and writing technical reports and long-range planning studies.
• Planning and scheduling work tasks independently so that outputs are timely and provide high-quality outcomes.
• Understanding technology and systems concepts, such as computer programming, system analysis and design principles and practices.
• Analyzing complex business and technical requirements, assisting with translating requirements into system solutions, and coordinating testing and defect resolution.
• Coordinating requirements gathering and testing efforts with technology and infrastructure teams for data and integration activities.
• Interacting with vendors and helping resolve issues with use of third-party managed systems used by MQA.
• Ensuring compliance with applicable policies and procedures and providing interpretation and guidance to staff as needed.
• Managing work using project management concepts to plan work activities and milestones.

Minimum Qualifications:

Employees in this position are expected to work in a professional office environment characterized by standard lighting, temperature, and moderate noise levels. The role requires the ability to manage periodic interruptions, perform duties within a confined workspace, and remain seated at a computer workstation for extended periods. Must be willing to physically come into the office to perform job duties.

Where You Will Work:

Division of Medical Quality Assurance Tallahassee FL, 32303

This is a full-time, in-office role with no provision for remote work.