POSITION TITLE: Income Maximization Case Manager

LOCATION: Louisville, KY

STATUS: Full Time, Hourly, Non-Exempt

PROGRAM: Supportive Services for Veteran Families (SSVF)

REPORTS TO: Program Manager

INTRODUCTION:

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

BENEFITS:

Volunteers of America Mid-States offers a rich and robust benefits package that supports a healthy work-life balance, which includes the following:

• Health and Wellness
  • Employee Assistance Plans (EAP)
  • Health and Wellness Program
  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Flexible Spending Account
  • Health Spending Account
  • Short Term Disability
  • MetLife Legal Plans
• Financial Wellbeing
  • Competitive Compensation Packages
  • Life Insurance (company paid)
  • 403b retirement plan with company fund matching
  • Employee discounts
  • *Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)
  • *All company paid benefits and paid time off effective day one
• Work Culture
  • Commitment Committee
  • Justice Committee
  • Integrity Committee
  • Compassion Committee
  • Retention Committee

JOB SUMMARY AND QUALIFICATIONS:

The SSVF program assists Veterans who are homeless or at-risk of homelessness end their housing crisis. The goal of the SSVF Income Maximization Case Manager is to assist veterans in ending their housing crisis, enhance their independent living skills by providing supportive services and education, connect them with community resources, and empower them to maintain long-term housing stability and self-sufficiency. The position will be responsible for assisting Veterans in obtaining income in the form of training, employment, and benefits.

WHAT YOU SHOULD HAVE FOR THIS ROLE:

This position requires a Bachelor’s degree in social work or related field and less than 5 years of experience in the field; at least 5 years of experience in the field and no degree; or a Veteran with 3 years of related work experience. Requires a demonstrated ability to provide a reasonable combination of the following knowledge, abilities, and skills: family needs assessment, knowledge, and ability to access local resources, advocacy, counseling, and working cooperatively with local service providers. Must have a commitment to the principles of the project. Must have personal automobile, valid driver’s license, liability insurance, and be willing and able to travel between the counties we serve up to 70% of the time. Must complete required case management training within 90 days of hire and complete SSI/SSDI Outreach, Access, and Recovery (SOAR) online training.

RESPONSIBILITIES:

1. Income Maximization Case Manager responsible for connecting Veterans with benefits, including SOAR applications, Veteran benefits, and other mainstream benefit sources (TANF, SNAP, etc.)
2. Provides case management duties including:
   • Perform assessment and develop/monitor case plans and conduct necessary follow-up activities.
   • Establish linkages with appropriate agencies and service providers in the area/community.
   • Provide referrals and coordinate with VAMCs and other providers.
   • Connect all Veterans with the American Job Centers and career centers.
   • Decide how resources are allocated to participants based on need.
   • Educate participants on supportive services availability and participant rights.
   • Provide referrals for supportive services to participants, including financial planning services, transportation services, income support services, fiduciary and representative payee services, legal services, childcare, and housing counseling.
   • Complete required documentation (including progress notes) within 48 hours of contact and enter data into the Homeless Management Information System (HMIS).
   • Demonstrate good clinical judgment in decision making regarding participants.
   • Demonstrate ability to relate to Veterans and their family in a culturally appropriate manner.
3. Performance Quality Improvement (PQI) duties as assigned by supervision and PQI committee.
4. Work in partnership with other SSVF Case Managers, Intake Coordinators, and Outreach Workers; and participate in regular case consultation.
5. Serve as a resource for income education and support tailored to the needs and desires of the Veteran.
6. Collaborates with other providers in the ongoing reassessment of the Veteran household’s income needs.
7. Advocate for the Veteran, integrating cultural values into their case plan.
8. Provide employment education services, materials, and referrals to Veteran and their family, based on individual needs.
9. Serve as a liaison between local HUD-VASH teams, attending all case conferencing with both HUD-VASH and SSVF teams and locally coordinating and planning to be responsive to the needs of unhoused Veterans in the service area.
10. Understand the barriers that clients in both urban and rural areas face and how to best serve clients in both of these areas.
11. Identifies systemic barriers and communicates with organizational leadership about these barriers to work collaboratively to find viable solutions.
12. Develop relationships with VA staff, as well as state Department of Labor staff, community partners, employers, and other referral networks.
13. Comply with all policies and procedures of the program and the Council on Accreditation.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.