Hvac technical manager

Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what’s special about each local marketplace.

Hughes Supply is one of those trade names and is looking for a HVAC Technical Manager at their Jackson, MS location.

Pay for HVAC Technical Manager is between $50,000 and $75,000 per year at this location.

Do you have an expert level of HVAC technical knowledge? Do you enjoy leading a team of collaborators and problem solvers to ensure the highest level of customer service? Do you have excellent communication and relationship building skills? If so, we'd like you to join our dedicated team as an HVAC Technical Manager.

About the Role:

You will:

• Manage recruit, hire, develop, and train a team of HVAC Technical Specialists.
• Set clear performance expectations and goals for teammates and conduct regular performance evaluations to assess progress and provide feedback.
• Develop and implement tech support processes to ensure HVAC Technical Specialists investigate, analyze, and diagnose issues in a timely and effective manner, while ensuring high levels of customer satisfaction.
• Effectively act as a liaison between key HVAC vendors and Hajoca leadership to identify and address opportunities and challenges to support profitable, effective business growth.
• Develop and implement comprehensive product support training, updates, and inventory assistance to Profit Centers.
• Develop strategies to support sales efforts through technical training, coaching, evaluation, inventory recommendations, and product support.
• Establish regional technical training curriculum for Hajoca teammates and contractors. Develop and execute a comprehensive technical training strategy for all new HVAC product introductions.
• Effectively manage customer contacts and relationships as to provide excellent customer service, build support and sales, and constantly increase overall customer satisfaction.
• Develop close support alignment with each Profit Center Manager and HVAC sales staff member to ensure open communication and assistance.
• Maintain a current working knowledge of all HVAC technical issues by reviewing all technical bulletins and attending industry-related technical training functions and professional events.
• Safeguard and maintain all Company assets – business planning and strategy, customer information and confidential manufacturer information.
• Conduct all business in accordance with Company policy and procedures.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

5+ years of technical experience in HVAC systems
1+ year of leadership experience

Our ideal candidate will also:

• Create and nurture a positive team environment, inspiring all teammates to do their best work to achieve the highest levels of customer and teammate satisfaction.
• Be able to diagnose and analyze HVAC equipment, installation and application according to the manufacturer's installation documentation.
• Have a proven knowledge of the design and implementation of effective sales techniques as well as strong personal sales skills.
• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain appointment and customer contact files, and to analyze performance data.
• Demonstrate outstanding verbal and written communication, and generous listening skills.
• Be organized, a self-starter, and detail oriented.
• Be able to build and maintain a positive working relationship with customers, vendors, and co-workers.
• Be able to learn and operate the computer related systems used to create and submit quotation packages and create orders.
• Read, write, speak, and understand English.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

The benefits of working with us:

Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:

Full-time benefits (for team members working 30 or more hours per week):

• Medical, dental, vision, and prescription coverage
• Accident, Hospital Indemnity, and critical care coverage
• Life insurance and Long Term Disability
• Pre-tax accounts for healthcare, dependent care, and commuter benefits
• Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
• Paid pregnancy and parental leave
• Paid day of community service

Full-time and part-time benefits:

• 401(k)
• Retirement cash account with company contributions
• Targeted training programs focused on your personal and professional growth
• Company wellness program
• Employee discounts
• College tuition benefits

*Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement or employed through an intern program.

EEOC Statement
Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.

Background Screening Statement
We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.