Human resources manager

Job Details:

Job Location: Crossroads Metro Office - Crown Point, IN

Position Type: Full Time

Salary Range: Undisclosed

Job Category: Human Resources

Pay starts at $60,000 per year and up based on experience. Where culture meets accountability, and everyday leadership decisions shape lasting impact. This role is part of a mission-driven nonprofit environment focused on strengthening community through youth development, healthy living, and social responsibility. It requires both strategic HR expertise and hands-on employee relations leadership in a multi-site organization. This is not a purely advisory HR role, you will be actively involved in guiding leaders, addressing employee concerns, and supporting real-time people decisions that impact staff and culture.

What You Will Do

As the HR Manager, you will serve as a trusted partner to operational leaders and staff by:

• Coaching and advising managers through the full employee lifecycle, including onboarding, performance management, corrective action, employee concerns, and separations
• Helping leaders practice “compassionate accountability” by setting clear expectations and addressing performance issues consistently and fairly
• Reviewing employee relation situations and decisions to ensure fairness, consistency, compliance, and alignment with organizational standards
• Conducting and supporting workplace investigations, including documentation, interviews, and outcome recommendations
• Identifying risk in employee relation matters and escalating appropriately when issues involve harassment, discrimination, safety concerns, or legal exposure
• Building leadership capability through coaching, feedback, training, and practical HR guidance
• Supporting consistency across departments by reviewing documentation, identifying trends, and reinforcing policy application
• Partnering on organizational initiatives including workforce planning, culture development, and employee experience improvements
• Staying current on employment laws and translating that knowledge into practical guidance for leaders

What Success Looks Like

You are successful in this role when:

• Managers feel supported but also appropriately challenged in their decisions
• Employee relation issues are addressed early, consistently, and fairly
• Investigations and documentation are handled thoroughly and professionally
• Leaders grow in their ability to manage people effectively
• The organization maintains trust, consistency, and compliance across locations

Why This Role May Be a Great Fit for You

This role is a strong fit if you:

• Enjoy coaching leaders and influencing decisions without formal authority
• Are comfortable addressing difficult or sensitive workplace situations directly
• Can balance empathy with accountability when handling employee issues
• Enjoy a mix of strategic HR thinking and hands-on problem solving
• Want to make an impact on culture, leadership quality, and employee experience
• Demonstrate confident judgment and sound decision making

Why This Role May Not Be a Good Fit for You

This role may not be a good fit if you prefer:

• A purely advisory or transactional HR role with limited employee relations involvement
• Avoiding difficult conversations, conflict, or performance issues
• Highly structured environments where most scenarios have clear, predefined answers
• Minimal involvement in investigations, corrective action, or performance management
• Working independently without frequent collaboration with operational leaders

Qualifications Snapshot

• Bachelor’s degree in HR, business, organizational leadership, or related field
• SHRM-CP, SHRM-SCP, PHR, or SPHR preferred
• 3+ years of progressive HR experience with strong employee relations focus preferred
• Experience with investigations, performance management, and leader coaching
• Strong judgment, discretion, and ability to handle confidential matters
• Ability to influence leaders and provide direct, respectful feedback
• Working knowledge of employment law and HR best practices

Work Environment

Fast-paced, multi-site environment requiring adaptability and prioritization. Regular collaboration with leaders across locations. Occasional evening/weekend work based on organizational needs. Frequent computer and communication-based work. Travel within Northwest Indiana YMCA locations required. Must reside within the Association service area.

Our benefits include:

• Access to UnitedHealthcare Medical coverage, along with complimentary dental and vision care for employees.
• Free Long-Term Disability (LTD) and Life Insurance coverage.
• A generous Paid Time Off (PTO) policy.
• A 12% employer contribution to your retirement savings.
• Complimentary family membership for full-time employees, along with 50% off most programs.