Job Details

Job Location: 744 - Albany Marriott - Albany, NY 12205

Position Type: Full Time

Salary Range: $21.00 - $24.00 Hourly

Job Shift: Any

We are seeking a friendly, organized, and service-oriented professional to support both our Human Resources and Front Desk teams. This dual-role position spends approximately three days per week assisting employees with onboarding, payroll, benefits, and HR administration, and two days per week delivering exceptional guest service at the front desk. The ideal candidate thrives in a fast-paced hospitality environment, enjoys helping others, and maintains an elevated level of professionalism and confidentiality. Bilingual English/Spanish candidates are preferred.

Schedule: Monday-Friday (based on business needs) 3 days/week in HR, 2 days/week at Front Desk. Typical hours between 7:00 AM and 5:30 PM. On-site position.

Key Responsibilities

Human Resources

• Assist employees with onboarding, Paycom, timecards, and employee records.
• Answer questions regarding benefits, company programs, and policies.
• Manage Marriott Employee ID (EID) enrollments and travel discount support.
• Maintain HR records, files, and SharePoint documentation.
• Prepare orientation materials, name badges, and welcome gifts.
• Coordinate employee events, recognition programs, and engagement initiatives.
• Order and distribute supplies, uniforms, and related materials.
• Maintain confidentiality and support HR projects as assigned.

Front Desk

• Greet guests and provide exceptional customer service.
• Perform check-in/check-out procedures.
• Answer calls and respond to guest requests.
• Process payments and maintain accurate guest records.
• Resolve guest concerns and coordinate with hotel departments.
• Provide information on hotel amenities and local attractions.

Qualifications

Qualifications Required

• High school diploma or equivalent.
• Strong customer service, communication, and organizational skills.
• Proficiency in Microsoft Office.
• Ability to multitask, maintain confidentiality, and work independently or as part of a team.

Preferred

• HR, payroll, administrative, or hospitality experience.
• Experience with Paycom or similar HRIS systems.
• Bilingual English/Spanish.
• Marriott systems or employee travel program experience.

Physical Requirements

• Sit, stand, and walk throughout the workday.
• Use computers and office equipment regularly.
• Lift up to 25 lbs. occasionally.
• Move throughout hotel departments as needed.