Hq - hr manager - multi-site delivery operations

Eccles Express is an Amazon Delivery Service Partner running two delivery stations in the Kansas City area. We have 120+ hourly team members, growing to 300+ during peak season. As our HR Manager, you'll own the people side of the business: hiring, scheduling, retention, employee safety and claims, and compliance. You'll lead a small team, partner with station managers, and build the systems that keep a fast-moving, high-volume workforce running smoothly.

Job details

• Location: On-site — 12022 Blue Valley Pkwy, Overland Park, KS
• Job type: Full-time, salaried
• Pay: $55,000–$65,000 per year, plus a performance bonus tied to scorecard results and reducing attrition
• Schedule: Monday – Friday, 10AM - 6PM
• Reports to: Owner
• Direct reports: Administrative Assistant / Scheduling Coordinator
• Works with: Station General Managers, dispatchers, the fleet team, delivery associates, and vendors

What you'll do

• Scheduling and workforce planning
  • Oversee weekly schedules and daily staffing plans for both stations
  • Forecast staffing needs against route demand
  • Monitor daily, weekly, and monthly plan compliance
• Hiring, onboarding, and retention
  • Improve and standardize interviewing, selection, and onboarding
  • Maintain offer letter templates and employment policies
  • Build and run an employee retention program
  • Track attrition, analyze causes, and report trends to leadership
  • Process terminations and offboarding accurately and on time
• Team leadership and performance
  • Drive results on the Amazon weekly scorecard
  • Supervise, coach, and audit the work of the Scheduling Coordinator
  • Partner with station managers on attendance, coaching, and performance
  • Maintain the employee handbook and HR policies
• Tools and processes
  • Implement tools and processes that maximize efficiency
  • Oversee the apps used for onboarding, coaching, and engagement
  • Get the most out of Amazon-provided tools for engagement, forecasting, management, and coaching
• Employee safety, injuries, and claims
  • Manage workers' compensation claims from injury report through closure, working with adjusters and occupational clinics
  • Administer leave of absence, modified duty, and return-to-work processes
  • Coordinate auto insurance and third-party damage claims, including driver statements and documentation
  • Review and reconcile occupational health billing
  • Administer drug and alcohol testing and fitness-for-duty documentation
• Compliance and recordkeeping
  • Maintain OSHA recordkeeping (300, 300A, 301) and safety training records
  • Process wage garnishments and respond to agency notices on time
  • Complete employment and DOT verification requests
  • Keep I-9 and onboarding documentation accurate and audit-ready
  • Track insurance certificates and driver MVR records
  • Support customer compliance audits, corrective action plans, and wage-rate requirements
• Payroll and HRIS
  • Administer Paycom: onboarding, offboarding, timecards, and employee records
  • Over time, take ownership of payroll processing

What you bring

• 3+ years of HR experience in a high-volume hourly workforce (logistics, delivery, warehouse, or similar)
• Hands-on experience with workers' comp, leave, and return-to-work processes
• Working knowledge of OSHA recordkeeping, I-9, and employment law basics
• Experience with an HRIS and payroll system (Paycom a plus)
• Experience supervising or coaching others
• Organized, detail-oriented, and comfortable managing many priorities at once
• Strong with spreadsheets and data — you can forecast staffing and spot attrition trends

Nice-to-haves

• Amazon DSP experience
• Familiarity with DOT driver qualification, MVR, and drug and alcohol testing programs
• PHR, SHRM-CP, or similar HR certification

Benefits

• Performance bonus tied to scorecard results and attrition reduction
• Health, dental, and vision insurance
• 401(k)
• Paid time off

Eccles Express is an equal opportunity employer.