Housing Case Manager

Empowering Individuals and Families Through Housing Stability

Who We Are
Since 1967, Model Cities has advanced social and economic prosperity by creating pathways to opportunity for individuals, families, and communities. Our work focuses on helping people achieve stability, build wealth, and realize their goals through housing stability, homeownership, financial wellness, economic development, youth development, and community-centered services. We are committed to fostering an inclusive workplace and delivering equitable, responsive solutions that strengthen communities and expand opportunity for all.

Position Summary

The Housing Case Manager helps individuals and families obtain and maintain safe, stable, and affordable housing. This role provides case management, housing navigation, advocacy, and resource coordination services that support housing stability and long-term self-sufficiency. The ideal candidate is compassionate, organized, resourceful, and committed to delivering trauma-informed and culturally responsive services.

Why Join Model Cities?

• Make a meaningful impact in the lives of individuals and families.
• Help people overcome housing barriers and achieve stability.
• Work with a collaborative, mission-driven team.
• Access professional development and growth opportunities.
• Contribute to a workplace that values inclusion, respect, and innovation.

Key Responsibilities

• Case Management & Housing Support
• Assess participant needs and develop individualized housing stability plans.
• Provide ongoing case management, coaching, advocacy, and follow-up.
• Assist participants with housing searches, applications, move-ins, and housing retention.
• Connect participants with community resources, financial assistance programs, and supportive services.
• Educate participants on tenant rights, responsibilities, and housing success strategies.

• Partnerships & Community Engagement
• Build relationships with landlords, housing providers, and community organizations.
• Coordinate referrals and collaborate with service providers.
• Represent Model Cities in community meetings and partnerships.

• Documentation & Compliance
• Maintain accurate participant records and case notes.
• Ensure compliance with program, funding, and regulatory requirements.
• Track outcomes and utilize HMIS or other case management systems effectively.

Qualifications

Required
Associate's or Bachelor's degree in Human Services, Social Work, Community Development, or a related field, or an equivalent combination of education and experience. One to three years of experience in case management, housing services, or related human services work. Strong communication, organization, and relationship-building skills. Proficiency with Microsoft Office and data management systems. Valid driver's license and reliable transportation.

Preferred
Experience with homelessness prevention, rapid rehousing, or housing stabilization programs. Knowledge of HUD programs, Housing First, Trauma-Informed Care, and HMIS. Bilingual or multilingual abilities.

Compensation & Benefits

Salary Range: $51,000-$54,000 annually. Compensation is based on qualifications, experience, and internal equity. Benefits may include: Medical, dental, and vision insurance, Company-matched retirement plan, Employer-paid life insurance, Disability coverage, Generous paid time off and 13 paid holidays, Employee Assistance Program, Professional development opportunities.

Work Environment

This position includes office, community, and participant-facing work. Regular local travel is required, with occasional evening or weekend hours based on participant and program needs. Reasonable accommodations may be provided to qualified individuals with disabilities.

Equal Opportunity Employer

Model Cities is committed to creating an inclusive workplace where employees, participants, and community partners feel respected, valued, and empowered to succeed. Qualified applicants will receive consideration without regard to any protected status under applicable law.

Cultural Humility & Responsiveness

• Problem Solving & Critical Thinking
• Relationship Building
• Conflict Resolution
• Documentation & Compliance
• Data Entry & Reporting
• Time Management & Organization
• Professional Communication
• Technology Proficiency

Job Requirements

Must be able to sit for extended periods. Must be able to lift up to 25 pounds frequently. Must be able to stand, bend, and twist frequently. May require weekend availability.

Schedule

Monday-Friday, 9:00-5:00. Occasional weekend and evening availability.