Position Summary

The DoubleTree by Hilton Charlotte Airport is seeking an ambitious Catering and Sales Manager to proactively develop banquet, catering, meeting, event, and group room business. This highly visible role is ideal for a motivated self-starter who excels at prospecting, building client relationships, closing business, and overseeing events from contract through completion.

The successful candidate will bring a friendly, professional demeanor, strong attention to detail, and a collaborative team player mindset. You will partner with banquets, food and beverage, hotel operations, and revenue management to deliver successful events while achieving assigned sales and revenue goals.

Essential Duties and Responsibilities

The following is a representative list of duties and is not exhaustive. Other duties may be assigned.

Sales and Business Development

• Develop and execute a proactive sales plan to generate qualified banquet, meeting, catering, event, and group room opportunities.
• Conduct consistent outside sales calls, prospecting calls, networking, client appointments, and follow-up activities to secure new business and grow assigned accounts.
• Build and maintain strong relationships with corporate clients, meeting planners, social event contacts, associations, and community organizations.
• Solicit, negotiate, and close banquet events, catering programs, meeting packages, and group room blocks that support hotel revenue and profitability goals.
• Manage room revenue and production for designated group market segments and assigned accounts, including prospecting, account development, and retention.
• Conduct professional site tours showcasing guest rooms, meeting and banquet space, catering options, and the hotel's location and service advantages.

Catering and Event Sales

• Qualify leads, prepare proposals and contracts, and guide clients through the sales process from initial inquiry through event completion and post-event follow-up.
• Create accurate and detailed Banquet Event Orders, event resumes, diagrams, and supporting documents.
• Distribute event documentation and related information within required timelines to support successful event execution.
• Oversee assigned events and serve as the primary client contact to confirm details, monitor execution, resolve concerns, and support a successful guest experience.
• Partner with culinary, Food & Beverage, banquets, operations, and revenue management to develop competitive offers and coordinate successful event delivery.
• Manage event details and client requests throughout the planning process while maintaining strong communication and follow-through.

Account and Revenue Management

• Maintain complete and accurate account, contact, activity, lead, booking, event, and group history records in Delphi or the hotel's designated sales system.
• Monitor booking pace, event revenue, room production, market trends, and competitive activity, adjusting sales strategies when appropriate.
• Prepare accurate forecasts, activity reports, production reviews, event revenue reports, and end-of-month reporting in accordance with PAH Management SOPs.
• Achieve established weekly sales activity goals and protect Prime Selling Time for direct revenue-generating efforts.
• Analyze sales data, event revenue, account production, and market intelligence to support sound business decisions.
• Take ownership of assigned revenue goals, sales opportunities, account development, and client relationships.

Client Relations and Service

• Approach all interactions with guests and associates in a friendly, courteous, and service-oriented manner.
• Maintain a warm and professional demeanor when interacting with guests, managers, and fellow associates.
• Work cooperatively with Culinary, Food & Beverage, Housekeeping, and other hotel departments.
• Attend meetings and training as required by management.
• Perform other reasonable duties as requested by management.

What You Bring

Required:

• Must have at least two years of hotel sales experience.
• Experience selling banquet space, meetings, events, catering services, and group room blocks.
• Ability to manage multiple clients, events, deadlines, and revenue priorities with accuracy and consistent follow-through.
• Proficiency in Microsoft Office and company-approved reporting tools.
• Valid driver's license in the applicable state.

Preferred:

• Hilton Sales experience and Delphi knowledge preferred.
• Experience using Delphi or a similar sales and catering system.
• Previous experience managing both catering/event sales and group room revenue.
• Experience coordinating events from contract through completion in a full-service hotel environment.

Work Environment and Physical Requirements

• This position is based on-property in Charlotte, NC.
• Ability to travel locally for client appointments, networking events, sales calls, trade shows, and community functions.
• Ability to stand and walk for extended periods during meetings, site tours, and events.
• Ability to remain on-site and actively support events as business needs require.
• Ability to occasionally lift up to 20 pounds and frequently lift or move up to 10 pounds.
• Schedule flexibility may be required to accommodate client meetings, events, weekends, evenings, holidays, and other hotel business needs.

Compensation and Benefits

Compensation: PAH Management offers a competitive base salary/pay commensurate with experience.

Benefits include:

• Medical, Dental, and Vision Insurance
• Short-Term and Long-Term Disability
• 401(k) Retirement Plan
• Term Life and AD&D Insurance
• Employee Incentive Program
• Voluntary Life Insurance (self, spouse, and child)
• Hotel Stay Perks (Marriott and Hilton programs)
• Accident, Critical Illness, and Hospital Indemnity Insurance
• Educational Reimbursement
• Paid Time Off
• Manager in Training Program (where applicable)

About PAH

PAH Management is a Dallas-based hotel ownership and management company operating a portfolio of select-service properties across multiple states under Marriott and Hilton brands. We are dedicated to developing a culture that places associates first while becoming America's preferred hotel management company.

Equal Opportunity Employer

Phoenix American Hospitality Management, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.