Hospitality & guest services lead

Position Summary:

This position reports to the Office Administrator. The Hospitality and Guest Services Lead serves as the senior on-site resource for hospitality and guest services in the Birmingham office, delivering a high-quality, professional experience for attorneys, business professionals, clients, visitors, and vendors. In addition to performing core hospitality responsibilities, this role provides day-to-day work direction, coordination, coaching, and guidance to hospitality and guest services personnel and coordinates related activities with third-party service providers, as appropriate.

The ideal candidate demonstrates sound judgment, initiative, discretion, organization, and the ability to model and reinforce service standards in a professional legal environment.

Key Responsibilities:

• Serve as the day-to-day lead for hospitality and guest services operations
• Provide on-the-job guidance, coaching, and training to hospitality and guest services personnel; reinforce procedures, service standards, and professional expectations
• Lead daily team check-ins as needed to communicate assignments and other information necessary for effective handoffs
• Monitor daily workflow and service delivery, resolve routine issues, and escalate staffing, performance, employee relations, or operational concerns to the Office Administrator
• Coordinate hospitality and guest services activities with internal personnel and third-party service providers
• Identify service improvements, help document procedures and checklists, and support consistent execution across reception, meeting, event, and guest-service activities
• Assist with setting up catering orders for meetings, events, and firm functions
• Set up and break down meeting and event spaces, including seating, refreshments, and supplies, at on-site and off-site locations as needed
• Maintain reception, meeting, hospitality, and guest-office areas to high standards of cleanliness and presentation
• Assist with monitoring hospitality supplies in common areas
• Clean and stock beverage stations throughout the office as necessary
• Assist with coordinating and executing firm events and client receptions
• Provide front-desk coverage as needed, including greeting and directing guests and answering and routing incoming calls professionally
• Manage conference room scheduling using the firm’s designated scheduling systems and calendars
• Coordinate parking and fitness center access with guests, personnel, vendors, and building management and maintain related records
• Coordinate workspace for visiting attorneys and business professionals
• Receive and appropriately route hand deliveries
• Process hospitality invoices and expense reports using the firm’s designated expense-management system
• Provide administrative and clerical support related to hospitality and guest services
• Complete local hospitality-related errands as needed
• Maintain client confidentiality and discretion at all times
• Uphold firm policies, security procedures, and professional standards
• Represent the firm’s brand and values through appearance, communication, and conduct
• Other duties as assigned

Job Requirements:

• High school diploma or equivalent preferred
• Three or more years of progressively responsible experience in hospitality, guest services, front desk, events, or a professional services environment; experience in a law firm or corporate office preferred
• Prior experience providing work direction, training, mentoring, team leadership, or coordination is strongly preferred
• Demonstrated leadership presence and the ability to provide clear direction, constructive coaching, and consistent follow-through without formal managerial authority
• Ability to organize team workflow, balance competing priorities, anticipate service needs, and make sound day-to-day decisions
• Must possess a valid driver's license, have access to dependable transportation, and meet the firm's requirements for driving on firm business
• Ability to work outside regular business hours, including occasional evenings and weekends, as business needs require
• Proficient in Microsoft Outlook, Word, and Excel
• Excellent verbal and written communication skills
• High level of professionalism, discretion, and attention to detail
• Strong client service focus and ability to work effectively in a team environment
• Initiative and the ability to work independently while collaborating effectively with others

Why Join Bradley?

We offer more than just a job — we provide a place to build your career. Bradley offers:

• Competitive salaries, commensurate with experience.
• Comprehensive benefits including medical, dental, vision, life, disability, and retirement.
• Professional development support, including CLE tracking and training programs.
• A collaborative, inclusive, and supportive culture.

Bradley is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy, sexual orientation and gender identity or expression), marital status, age, physical or mental disability, veteran status, genetic information, or any legally protected status.