Hospital operations manager

GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams—and unparalleled service for today's pet parents.

As our Hospital Operations Manager, you’ll be the operational heartbeat of the hospital. You’ll run day-to-day, ensuring your team meets and exceeds performance, financial, and client-experience targets. From staffing and scheduling to inventory, compliance, and reporting, you’re the leader who makes the hospital run smoothly with a culture that attracts top talent and delivers exceptional veterinary care and patient experiences.

Responsibilities

• Lead all daily hospital operations
• Ensure compliance with all operating standards and requirements
• Create and maintain accurate work schedules
• Hire, train, and onboard new team members—setting the bar for performance and culture
• Prepare monthly reports on hospital performance, staffing needs, margins, and trends
• Conduct performance reviews and provide coaching for growth
• Monitor inventory, manage ordering, and maintain cost control
• Support doctors, staff, and clients with clarity, speed, and professionalism

Operational Excellence

Ability to execute and enforce protocols, manage appointment flow, oversee inventory, and balance hands-on tasks with leadership responsibilities.

Client Relations

Maintains a top-tier client experience and proactively resolves issues.

Team Leadership

Hires and develops high-performing teams; models accountability and professionalism.

Culture & Growth

Builds a positive, results-driven environment and rewards excellence.

Technical Support

Strong veterinary technician skillset; able to model technical and patient-care excellence.

Qualifications

• Proven work experience as a Hospital Operations Manager, Medical Office Manager or similar role strongly preferred.
• Three plus years in veterinary medicine with progressive responsibilities, technician background strongly preferred.
• Powerful leadership skills and an empathetic approach to management, experience training and mentoring/developing others.
• Advanced skills in Practice Management Systems and MS Excel.
• Basic accounting skills.
• Demonstrated ability to implement and enforce standard operating procedures and hospital protocols to maximize productivity and patient satisfaction.
• Demonstrated ability to communicate clearly and effectively with hospital and corporate teams and the confidence to make important decisions.
• Excellent problem-solving capabilities, proactively manage and resolve conflict and the ability to work well under pressure.
• Demonstrated passion to make a difference in pets and people’s lives.

Compensation

Competitive Compensation: A strong base salary with a generous annual performance-based bonus—because we believe in rewarding the leaders who drive our success.

Comprehensive benefits package: Comprehensive medical, dental, and vision insurance to keep you and your family well—plus flexible spending options and disability coverage.

401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals.

Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance.

Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location.

A Culture that Values You: Be part of a team that leads with empathy, prioritizes collaboration, and celebrates each other’s wins—big and small. Join a company that invests in you and your future. At GoodVets, you’re not just managing a hospital—you’re shaping the standard for veterinary care. Apply today and let's build something exceptional—together.