Homeowners Association Manager

Classification: Exempt

Department: G&A - Homeowners Association

Wage Structure: Salary

Reports to: General Manager / President of the HOA

Tributary is an adventurous residential community and development tucked into the western slopes of the Teton Mountains just over the hill from Jackson Hole Wyoming. It is one of the fastest growing in the Rocky Mountains and features a world class golf course, best in class access to blue ribbon trout fishing, endless powder skiing, epic mountain biking, and the best of the greater Yellowstone and Grand Teton wilderness playgrounds. Together as a cohesive and creative team, we offer exceptional hospitality and exclusive amenities to our members and their guests. Every experience at Tributary is designed to feel thoughtful, elevated and personal, and our HOA Manager plays a central role in delivering on that promise particularly when it comes to the consistent feel of the residential experience. We believe that true luxury is simply the feeling that someone’s got your back, and this role will foster this from a residential perspective.

Summary/Objective

The Homeowners Association Manager will manage daily residential operations, maintain high community standards, oversee architectural reviews, ensure legal and regulatory compliance, and serve as the primary liaison for homeowners, contractors, and legal counsel. This position will be the primary contact and support to all topics related to the Tributary Master Association and Design Review Committee, and will include regular communication with, and support to, homeowners ensuring that the CC&R’s and other HOA legal documents are consistently followed, maintained, and updated in line with the development of the Tributary community. The role includes oversight of nightly security (Afterhours Ambassadors) and postal services, and is an employee of Driggs Management Inc. dba Tributary. The HOA is currently in Developer hands.

Essential Functions

Community Leadership Liaison & Legal Compliance

1. Serve as the community leadership’s primary residential manager, ensuring community rules and residential developments align with the leadership’s vision and property standards.
2. Maintain working knowledge of HOA rules and regulations to manage enforcement processes, formal hearings, and resolution procedures.

Design Review Committee Administration and Support

1. Become proficient in Design Review Guidelines and be involved in DRC updates.
2. Manage the full architectural review lifecycle: process intake applications, collect fees, verify packet completeness, and issue formal decision letters.
3. Participate in DRC meetings and communicate determinations.
4. Act as the direct point of contact for homeowners, architects, and builders regarding submittals, design guidelines, and plan status.
5. Conduct select field inspections to enforce site rules, SWPPP guidelines, and construction schedules.

Homeowner Relations, Property Maintenance & Community Engagement

1. Serve as the primary liaison for property owners, addressing inquiries, and operational concerns.
2. Educate homeowners, buyers, real estate agents, and contractors on HOA rules, property entitlements, and governing standards.
3. Coordinate community communications regarding scheduled community maintenance, policy updates, and operational notices. (Consider collaborative Club member / HOA Orientation).
4. Manage independent resident rosters, community mapping records, vehicle/golf cart registrations, and sales/resale inquiries.

Standards Enforcement & Governance

1. Perform regular community inspections to identify CC&R, landscaping, and property maintenance violations.
2. Investigate owner complaints, issue formal compliance notices, track compliance deadlines, and manage fining procedures when necessary.
3. Organize and execute annual governance proceedings, including meeting agenda preparation, statutory notice mailings, logistics, slide presentations, and official minutes.
4. Maintain complete records of all board actions, resolutions, rule updates, and owner files.

Operations & Vendor Management

1. Inspect common area maintenance, and participate in the coordination of capital reserve projects? (e.g., street resealing, tree maintenance).
2. Procure, negotiate, and manage third-party service vendors across specific community service areas (e.g., landscaping, gutter cleaning, shared facility upkeep).
3. Coordinate with internal ground and golf course maintenance teams to ensure seamless property operations.

Financial & Administrative Support

1. Partner with the General Manager and Treasurer to provide operational input during the annual budgeting process.
2. Review and route operational invoices, contractor fees, and service area vendor pay applications.
3. Assist with strategic governance planning and ongoing restructuring of community and club documentation.

Security & Postal

1. Manage nightly Afterhours Ambassador (security) program and staffing.
2. Manage and develop neighborhood and facilities security procedures as Tributary and the community expand and evolve.
3. Oversee daily postal office and mail delivery services.

Competencies

1. Organization and Planning
2. Communication
3. Professionalism
4. Attention to Detail
5. Project Management
6. Business Acumen

Supervisory Responsibility

This position will have supervisory oversight of the After Hours (security) staff, and potentially HOA support staff.

Work Environment

The position operates both indoors in an office environment and outdoors around the club through all seasons and weather conditions. The possibility for tripping, slipping, falling and injury could occur. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 50 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

• Sitting 50%
• Kneeling 0%
• Lifting 20%
• Climbing 5%
• Standing 50%
• Stooping 5%
• Reaching 20%
• Pushing 5%
• Bending 10%
• Pulling 5%
• Walking 50%

Position Type/Expected Hours of Work

This is a full-time regular, exempt position. It will be expected that the hours and days are worked as necessary to ensure projects remain on schedule. Must have the ability to work weekends, holidays, days, and nights with flexible hours.

Travel

Some light driving travel is expected for this position, not anticipated to exceed 50 miles (Idaho Falls – Jackson Hole).

Required Education and Experience

1. Must have a minimum of 3 years of property management or residential operations, and or legal experience.
2. Must have the ability to comprehend and interpret legal documents.
3. Must have experience in strategic decision making.
4. Must have experience in conflict resolution.
5. Must have demonstrated experience in multitasking and initiative.
6. Must have working technical knowledge of generally accepted accounting principles.
7. Must have basic working knowledge of MS Word and Excel.

Preferred Education and Experience

1. Familiarity with corporate governance, and the ability to interpret governing documents to apply them with operational decision making.
2. Familiarity with easements and related legal/property concepts.
3. Familiarity with plats and the development process.
4. Experience working across a wide range of competencies such as legal, operational and relational.
5. An understanding of club or resort operations is preferred.

Additional Eligibility Qualifications

• Must have a valid driver’s license.
• Must speak English fluently and possess the ability to speak professionally to owners, members, guests, community members, and all Tributary departments or stakeholders.

Work Authorization

Must have valid work authorization to work in the United States for I-9 form purposes.

AAP/EEO Statement

Driggs Management, Inc, or affiliate of Driggs Management, Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. Due to the seasonal nature of this business, you may be asked to perform duties outside of your normal job description.