Homecare Operations & Coordination Manager

Brooklyn NY Or Rockland county

120-150K Overview

A growing homecare organization is seeking an experienced Operations & Coordination Manager to take ownership of its coordination department, strengthen internal processes, and ensure efficient, consistent service delivery. This is a high-impact operational role for someone who understands how a homecare agency runs and can bring structure, accountability, and measurable improvements to a busy coordination operation.

We're looking for someone who can manage department leaders, analyze performance, identify bottlenecks, and make sure patients are receiving reliable care while the organization continues to grow. The ideal candidate combines strong homecare industry knowledge with the ability to manage people, improve systems, and drive results.

Key Responsibilities

• Oversee the coordination and scheduling department, including team leads and coordinators
• Ensure patient cases are staffed efficiently and service interruptions are minimized
• Establish clear processes, workflows, performance expectations, and accountability
• Monitor open cases, staffing gaps, caregiver availability, and service delivery performance
• Analyze operational data to identify inefficiencies and opportunities for improvement
• Develop and monitor KPIs for staffing coverage, case starts, coordinator productivity, and service continuity
• Lead department managers and team leads, providing direction, coaching, and accountability
• Resolve complex operational issues and escalations
• Work closely with recruitment, HR, compliance, and clinical leadership to improve coordination across departments
• Improve communication, follow-through, and consistency throughout the department
• Identify staffing and operational needs as the organization grows
• Provide leadership with regular performance updates, challenges, and recommendations

Ideal Candidate

• Strong experience in LHCSA/homecare operations or coordination management
• Proven ability to lead teams and manage department performance
• Deep understanding of homecare scheduling, caregiver staffing, and patient service delivery
• Strong analytical skills and experience using KPIs and operational reporting
• Ability to identify problems, develop solutions, and improve processes
• Organized, decisive, and comfortable managing a fast-paced operation
• Strong communication, leadership, and accountability skills
• Hands-on operator who can manage the big picture without losing sight of daily execution
• Experience scaling or improving homecare operations is a strong advantage

Email: Baila@maiplacement.com