Home Medical Equipment (HME) Technician

Primary City/State: Mesa, Arizona

Department Name: HME East Location

Work Shift: Evening

Job Category: Clinical Care

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As an HME Tech, you will play a vital role in supporting patients who rely on home medical equipment for their daily care and comfort. In this position, you will be responsible for delivering, setting up, and teaching patients and their caregivers how to safely use essential medical equipment in their homes. Your day-to-day work will include visiting patients to provide hands-on instruction, responding to service calls, and ensuring all equipment is functioning properly and safely. You will also maintain accurate records, participate in on-call rotations for emergency situations, and perform routine cleaning and maintenance of medical devices. This role requires independence, strong organizational skills, and a genuine commitment to patient care, as you will be the trusted face of our home care services in the community.

Schedule: Monday through Friday 12PM to 8:30PM, 4-6 days of on-call

POSITION SUMMARY

This position provides service to Home Care patients through delivery, assembly, and instruction on safe use, follow-up visits, and on-call trouble shooting of home medical equipment. Completes daily logging, documentation, and follow-up on medical equipment and patients following all company policies and regulatory requirements. Participates in cleaning, testing, troubleshooting and preventive maintenance of medical equipment following manufacture guidelines and company policy.

CORE FUNCTIONS

1. Loads, delivers, sets up and provides operational instructions, education and troubleshooting material with patient/caregiver on use of home medical equipment including but not limited to Oxygen, Pediatric oxygen, NPWT, Enteral, and bedroom/bathroom medical equipment and associated supplies, in accordance with company policy and regulatory requirements. May also assist with internal and external loan closet replenishment.
2. Completes required documentation associated with equipment pick-ups and equipment delivery, set up, instruction and education of products in accordance with company policy, state and federal regulatory requirements.
3. Responds to emergency delivery calls on a regular basis and participates in the on call troubleshooting and delivery rotation.
4. Clean and disinfect medical equipment. Inspects tests and performs equipment preventive maintenance to ensure proper operating condition according to manufacturer's guidelines and company policy.
5. Completes annual competencies of all products to ensure knowledge of current standards.
6. Helps to ensures delivery vehicle is in proper working condition by use of daily vehicle inspection. Maintains accurate daily vehicle inspection, inventory and route logs.
7. May have responsibility for operation and maintenance of the oxygen cylinder transfill station and warehouse functions.
8. Works independently on-site with patients and family members. Prioritizes work to balance patient satisfaction and company resources. Internal customers include staff, physicians and patients. External customers include vendors, physician office staff and family members.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Must possess a valid driver’s license and be eligible for coverage under the company auto insurance policy.

One year of experience in hospital, home care, HME, transportation or other healthcare related setting. Must demonstrate excellent face-to-face customer service. Ability to meet the physical demands of the position.

Ability to keep detailed records regarding equipment and medical records. Ability to communicate effectively. Able to prioritize and organize daily work according to patient needs.

Employees working for Banner Home Care AZ must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

PREFERRED QUALIFICATIONS

Experience in equipment maintenance and repair and knowledge of local delivery area is preferred.

Additional related education and/or experience preferred.

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