Help desk support specialist (temp-to-perm)

The Marlene Meyerson Jewish Community Center in Manhattan is looking for a Help Desk Support Specialist to join the team! The Help Desk Support Specialist provides technical support and maintains the organization's desktop and laptop computing environment for 500 end users. This role also assists the Network Systems Administrator in managing the local area network, servers, internet connectivity, and voice and data systems.

Responsibilities include responding to users' technical requests, installing and maintaining hardware and software, and troubleshooting issues in person, by telephone, email, or remote access. Accurate documentation within the ticketing system and a strong commitment to professional customer service are essential components of this role.

Please note: This is a temporary position that will last approximately three (3) months from date of hire with the possibility to go permanent.

Together with our community, the Marlene Meyerson JCC Manhattan creates a welcoming and vibrant environment where individuals from all walks of life come together to connect, grow, and learn. Rooted in Jewish values, it is a cornerstone of the Upper West Side that provides something for every stage of life through a multifaceted array of offerings, spanning comprehensive children's and family programs, cutting-edge health and wellness, thought-provoking arts and culture, and vital social services. It imagines Jewish life that is inclusive and diverse, creating a supportive space for people of all backgrounds to engage, nurture their well-being, and find a deep sense of belonging.

KEY RESPONSIBILITIES

• Provide on-site and remote technical support for desktops, laptops, mobile devices, desk phones, and printers.
• Install, configure, diagnose, repair, and upgrade Windows PC / Mac hardware and software.
• Troubleshoot and resolve issues related to computers, network connectivity, and printers.
• Document all requests and resolutions in the ticketing system.
• Prepare equipment and access for new employees, including hardware, software, phone, and network connectivity.
• Support employee onboarding and offboarding processes.
• Assist with server and desktop patching and maintenance.
• Maintain hardware and software license inventory.
• Administer Google Workspace accounts, including email, groups, calendars, and documents.
• Assist with maintenance and expansion of voice and data cabling infrastructure.
• Support the organization's phone and voicemail systems, including adds, moves, changes, extensions, and call attendant administration.
• Participate in IT projects and other assigned initiatives.
• Work in coordination with the Network Systems Administrator to ensure system reliability and performance.

Please note that this job description is not intended to cover or list in full the activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

REQUIREMENTS

• Bachelor's degree in Information Technology or a related field preferred.
• Relevant technical certifications are an asset.
• Minimum of five (5) years of IT support experience required.
• Working knowledge of Active Directory, LAN, WAN, VPN, DHCP, DNS, and TCP/IP.
• Experience with VOIP systems, firewalls, and network switches.
• Strong knowledge of PC and Mac hardware and troubleshooting.
• Proficiency with Microsoft operating systems.
• Ability to interpret technical manuals and documentation.
• Strong customer service orientation.
• Ability to prioritize and perform effectively in a fast-paced environment.
• Excellent interpersonal, written, and verbal communication skills.
• Analytical and detail-oriented problem solver.
• Ability to work effectively within a collaborative team environment.
• Ability to lift and transport computers and related equipment.
• Availability for occasional evening or weekend work during maintenance or peak periods.
• Required availability to work on New Year's Day.

WHAT WE OFFER

• Supportive, mission-driven work environment.
• Opportunities for professional development and mentorship.
• Access to all the JCC's cultural, learning, arts, and film programs.
• Investment in professional development and leadership skills.
• Free fitness membership for the pool and health club.
• Discounts on other JCC programs.
• Additional benefits are available to our full-time permanent employees.

Work Schedule: This role is in office 5 days a week in the Upper West Side.

Salary Range: The position offers a compensation of $32.00-$35.00 per hour, commensurate with experience.

The Marlene Meyerson JCC Manhattan is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, sex, marital status and civil partnership/union status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age, disability, military or veteran status, genetic predisposition or carrier status, or any other characteristic as established and protected by applicable federal, state or local law.