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  2. Nevada
  3. Healthcare Call Center Agent

Onsite Healthcare Call Center Agent jobs in Nevada, USA

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Healthcare Call Center Agent Jobs in Nevada — On-Site Opportunities Await

Nevada's medical sector keeps growing, creating steady demand for call center professionals who support patients and providers alike. Employers across the state are currently filling 419 healthcare call center agent on-site jobs, offering stable, in-person roles where clear communication and quick problem-solving matter most. This growth reflects a broader need for compassionate, reliable patient service as the industry modernizes.

Success in this role calls for sharp listening skills, patience, and the ability to navigate medical terminology and insurance details with confidence. Comfort with electronic health record systems and multi-line phone platforms is essential, along with the ability to stay calm under pressure during high call volumes. Employers looking to hire a healthcare call center agent typically value candidates who combine empathy with efficiency and accurate documentation.

On-site healthcare call center agent positions in Nevada typically operate from centralized offices in cities like Las Vegas and Reno, where teams collaborate closely to resolve patient inquiries in real time. The state's expanding medical networks and insurance providers continue to drive hiring, making this an active market for professionals seeking long-term, on-site employment within a structured, service-focused environment.

If you're ready to put your communication skills to work in a role that truly helps people, now is the time to explore healthcare call center agent vacancies across Nevada. Global Work AI connects motivated candidates with employers eager to fill these positions quickly, making it simple to find the right on-site opportunity and grow your career in patient support.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What does a healthcare call center agent do on a daily basis?

    A healthcare call center agent on-site in Nevada usually starts by answering inbound calls, verifying patient details, and documenting each interaction in the organization’s scheduling or CRM system. Day-to-day tasks often include booking visits, confirming referrals, routing messages to clinical staff, and helping callers understand basic service information. In many USA healthcare settings, accuracy, empathy, and HIPAA-aware communication matter as much as speed. The work can shift with the clinic’s volume, so candidates often review current job postings to see whether the role leans more toward scheduling, member support, or front-desk coordination.
  • What skills are needed for a healthcare call center agent job?

    Strong phone etiquette is only one part of the role. Employers hiring a healthcare call center agent in Nevada usually look for clear communication, active listening, problem-solving, and the ability to stay calm with frustrated callers. Comfort using scheduling software, electronic records, and basic office systems is also important. Since this is an on-site position, teamwork and reliable attendance count too. Familiarity with medical terms, insurance language, and HIPAA rules can give candidates an edge. If you are comparing openings, note how each employer weighs technical skills versus customer service experience.
  • What qualifications or certifications are required for a healthcare call center agent position in Nevada?

    Most employers in Nevada ask for a high school diploma or GED, plus solid customer service ability and basic computer skills. Formal certification is not always required for a healthcare call center agent, but training in HIPAA compliance, medical terminology, or call-center systems can strengthen an application. Some USA employers may prefer prior healthcare scheduling or registration experience, especially for roles tied to hospitals, clinics, or insurance support. Because requirements vary by organization, it helps to review current listings carefully and compare which qualifications are preferred versus required.
  • Is prior healthcare customer service experience required for this on-site role in Nevada?

    Not always. Many Nevada employers will consider applicants with general call center, reception, or administrative support backgrounds, especially if they show strong communication and accurate data entry. Still, prior healthcare customer service experience can make a candidate more competitive because it proves familiarity with patient privacy, appointment workflows, and insurance terminology. For an on-site healthcare call center agent position in the USA, the key is often transferable skills rather than a perfect match. Review open roles to see whether the employer offers training or expects immediate experience.
  • What are the working hours and shift requirements for an on-site healthcare call center agent job in Nevada?

    Hours can vary by facility, but many Nevada healthcare call center teams follow weekday business schedules, extended evening coverage, or rotating shifts to support patient access. Some employers may ask for flexibility on weekends, holidays, or early-morning start times, especially in hospitals and larger medical groups. Since this is an on-site job, punctuality and dependable attendance are usually part of the expectations. Shift details often depend on patient volume and department needs, so it is smart to compare schedules across listings before applying.
  • How does a healthcare call center agent handle patient calls, appointments, and insurance questions?

    The process usually begins with identity verification, then the agent listens carefully to the caller’s needs and follows approved scripts or workflows. In Nevada healthcare settings, a call center agent may schedule visits, reschedule appointments, explain next steps, and route clinical concerns to the right team. For insurance questions, the agent typically reviews plan details at a basic level, confirms eligibility information when allowed, and directs complex benefit issues to billing or the payer. Clear notes, accurate data entry, and HIPAA compliance are essential, so candidates should study how each employer structures call handling.
  • What career growth opportunities are available after working as a healthcare call center agent?

    This role can lead to several paths in healthcare administration and patient access. Many professionals move into senior call center work, scheduling lead roles, patient services, referral coordination, billing support, or front-office operations. In Nevada and across the USA, employers often value people who know how to manage patient communication while using scheduling and record systems accurately. With experience, some agents also transition into team lead, quality assurance, or training positions. If long-term growth matters, it helps to compare openings that offer cross-training or advancement tracks.

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419 jobs found

  • San Manuel Band of Mission Indians

    San Manuel Band of Mission Indians

    Today

    Agent guest relations - palms place - on-call

    Responsible for providing outstanding guest service when checking guests in and out, booking reservations, providing information and additional services to guests as needed. Attends to guests needs...

    onsite, Las Vegas, NV, United States
    Part TimeJunior (<2 years)
  • Saint Mary's Regional Medical Group

    Saint Mary's Regional Medical Group

    Today

    Call center representative - smrmc-mg admitting

    Overview Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Saint Mary's Medical Group is affiliated with Saint Mary’s Regional...

    onsite, Reno, NV, United States
    Full TimeJunior (<2 years)
  • WSA Americas

    WSA Americas

    Today

    My hearing centers - patient care coordinator

    My Hearing Centers, part of WS Audiology (WSA), one of the world’s leading hearing care companies, is looking for a Patient Care Coordinator to join our team. Are you the person who makes people feel...

    onsite, Reno, NV, United States
    Full TimeJunior (<2 years)
  • Nevada System of Higher Education

    Nevada System of Higher Education

    Today

    Care manager, unlv student wellness - student health center services [r0153745]

    The University of Nevada, Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application: Once you start the application process...

    onsite, Las Vegas, NV, United States
    $57k – $65k/yrFull TimeJunior (<2 years)
  • The US Oncology Network

    The US Oncology Network

    a day ago

    Contact center care coordinator - pre services coordinator

    Overview At Comprehensive Cancer Centers of Nevada (CCCN) a distinguished team of doctors, researchers, nurses, and healthcare professionals have provided patients with groundbreaking treatments on...

    onsite, Henderson, NV, United States
    Full TimeMiddle (2-4 years)
  • UHS

    UHS

    a day ago

    Admissions rep registrar (full time evening) patient access

    Responsibilities The Valley Health System has expanded into an integrated health network that serves more than two million people in Southern Nevada. Starting with Valley Hospital Medical Center in...

    onsite, Spring Valley, NV, United States
    Full TimeJunior (<2 years)
  • The Just One Project

    The Just One Project

    a day ago

    Community resource center associate

    About Us The Just One Project's mission is to increase access to food, resources, and supportive services to build a stronger, healthier, and more connected community. At The Just One Project, we...

    onsite, North Las Vegas, NV, United States
    Full TimeJunior (<2 years)
  • Hilton Grand Vacations

    Hilton Grand Vacations

    a day ago

    Customer care agent

    As a Customer Care Agent, you will play a key role in driving revenue by converting inbound calls into booked vacations and tours. You will engage with guests and prospective owners who have...

    onsite, Enterprise, NV, United States
    Full TimeEntry with Degree
  • Hilton Grand Vacations

    Hilton Grand Vacations

    2 days ago

    Customer care agent information session - las vegas market

    Discover a Career with Hilton Grand Vacations Are you looking for an exciting career that combines customer service, sales, and hospitality with unlimited earning potential and growth opportunities?...

    onsite, Las Vegas, NV, United States
    Full TimeJunior (<2 years)
  • Nevada System of Higher Education

    Nevada System of Higher Education

    2 days ago

    Medical front office - administrative assistant i, unlv student wellness - business and insurance [r0153962]

    The University of Nevada, Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application: Once you start the application process...

    onsite, Las Vegas, NV, United States
    $39k/yrFull TimeJunior (<2 years)
  • Kindred Healthcare

    Kindred Healthcare

    2 days ago

    Receptionist part time

    Job Summary Operates telephone switchboard to relay incoming, outgoing and interoffice calls. Greets and receive visitors and directs as appropriate. May be responsible for contacting and meeting...

    onsite, Las Vegas, NV, United States
    $33k – $49k/yrPart TimeJunior (<2 years)
  • GREAT BASIN FEDERAL CREDIT UNION

    GREAT BASIN FEDERAL CREDIT UNION

    3 days ago

    Bilingual call center representative- emsr

    Job Details: Job Location: Great Basin Federal Credit Union - Reno, NV Position Type: Full Time Education Level: High School Salary Range: $19.84 Hourly Travel Percentage: None Job Shift: Any Job...

    onsite, Reno, NV, United States
    $38k/yrFull TimeJunior (<2 years)
  • BOOMERS SPORTS BOOK LLC

    BOOMERS SPORTS BOOK LLC

    3 days ago

    Customer support representative / part-time call center position

    Benefits: 401(k) Free uniforms Join our Customer Support Team as a PART-TIME REPRESENTATIVE (call center). You will be the first point of contact for customers, providing timely, knowledgeable, and...

    onsite, Las Vegas, NV, United States
    Part TimeJunior (<2 years)
  • P3 Health Partners

    P3 Health Partners

    5 days ago

    Patient service specialist - seven hills

    People. Passion. Purpose. At P3 Health Partners, our promise is to guide our communities to better health, unburden clinicians, align incentives and engage patients. We are a physician-led...

    onsite, Henderson, NV, United States
    $36k – $46k/yrFull TimeJunior (<2 years)
  • ArchWell Health

    ArchWell Health

    5 days ago

    Center administrator

    ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where...

    onsite, Las Vegas, NV, United States
    Full TimeLead / Manager
  • Capital Vacations

    Capital Vacations

    5 days ago

    Outbound call center sales agent

    Outbound Sales/Marketing Agent- Capital Vacations JOIN THE LARGEST AND FASTED GROWING TIMESHARE COMPANY IN THE COUNTRY! Capital Vacations is hiring! Starting pay $17 per hour. weekly and monthly...

    onsite, Las Vegas, NV, United States
    $34k/yrFull TimeJunior (<2 years)
  • COMPREHENSIVE EYECARE PARTNERS LLC GROUP

    COMPREHENSIVE EYECARE PARTNERS LLC GROUP

    6 days ago

    Call center representative

    Job Details Level: Entry Job Location: Central Support - Henderson, NV Position Type: Full Time Education Level: High School Salary Range: Undisclosed Travel Percentage: None Job Category: Customer...

    onsite, Henderson, NV, United States
    Full TimeJunior (<2 years)
  • Jushi

    Jushi

    6 days ago

    Customer care agent

    Want to make a meaningful difference in people’s lives while earning a competitive salary? At Jushi Holdings Inc. (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the...

    onsite, Las Vegas, NV, United States
    $35k/yrPart TimeJunior (<2 years)
  • CenterWell

    CenterWell

    6 days ago

    Center administrator

    Become a part of our caring community Why this role exists: To run a safe, reliable, patient-first clinic that delivers high-quality care and an outstanding experience by orchestrating people,...

    onsite, Las Vegas, NV, United States
    $71k – $98k/yrFull TimeJunior (<2 years)
  • Barton Healthcare System

    Barton Healthcare System

    7 days ago

    Pre-admission office coordinator - on call - lake tahoe surgery center, zephyr cove nv

    On Call 1 - 2 days a week (no weekends) Summary of Position: The Pre-Admission Office Coordinator (POC) coordinates the daily operations of an outpatient pre-admission testing clinic for Barton’s...

    onsite, Zephyr Cove, NV, United States
    Part TimeJunior (<2 years)
  • Intermountain Health

    Intermountain Health

    8 days ago

    Patient service representative

    Job Description: The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing...

    onsite, Las Vegas, NV, United States
    $37k – $48k/yrFull TimeJunior (<2 years)
  • Marathon Health

    Marathon Health

    9 days ago

    Medical assistant - health center lead i

    Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and...

    onsite, Las Vegas, NV, United States
    $46k – $56k/yrFull TimeLead / Manager
  • Desert Parkway Behavioral Healthcare Hospital

    Desert Parkway Behavioral Healthcare Hospital

    9 days ago

    Mental health technician (on call/prn) - day and night shifts

    We are seeking compassionate and dedicated Mental Health Technicians to join our team. You will play a vital role in providing direct, life-changing care to patients, working closely with our nursing...

    onsite, Las Vegas, NV, United States
    Full TimeJunior (<2 years)
  • Fletcher Jones Automotive Group

    Fletcher Jones Automotive Group

    9 days ago

    Call center representative

    Are you a motivated, customer-focused professional who enjoys connecting with people and creating opportunities? We are looking for a Client Care Representative to join our team. In this fast-paced,...

    onsite, Las Vegas, NV, United States
    Full TimeJunior (<2 years)
  • Desert Parkway Behavioral Healthcare Hospital

    Desert Parkway Behavioral Healthcare Hospital

    10 days ago

    Registered nurse (on call/prn) - day and night shifts

    Our behavioral healthcare hospital provides compassionate, psychiatric and mental health care to adolescent and adult patients. We are looking for a dedicated, flexible On-Call Registered Nurse (RN)...

    onsite, Las Vegas, NV, United States
    Full TimeJunior (<2 years)
  • Valley Health

    Valley Health

    10 days ago

    Patient access specialist, behavioral health - part time varied shifts

    As one of the nation's Top 15 Health Systems, recognized by Premier and Modern Healthcare, Valley Health is a place where excellence, compassion, and purpose come together. This distinction reflects...

    onsite, Winchester, NV, United States
    $38k – $52k/yrPart TimeJunior (<2 years)
  • UNLV Medicine

    UNLV Medicine

    11 days ago

    Patient support representative - per diem

    The Patient Support Representative (PSR) receives incoming phone calls for clinic appointments from patients, nursing staff, and physicians. Responsible for the complete and accurate processing of...

    onsite, Las Vegas, NV, United States
    Full TimeJunior (<2 years)
  • Nevada Health Centers I

    Nevada Health Centers I

    12 days ago

    Contact center supervisor

    Position Summary The Contact Center Supervisor will oversee all day-to-day operations of the call center department under the direction of the Contact Center Manager. This position will manage the...

    onsite, Las Vegas, NV, United States
    Full TimeLead / Manager
  • Saint Mary's Regional Medical Center

    Saint Mary's Regional Medical Center

    13 days ago

    Collector - patient accounting

    Overview Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Saint Mary’s Health Network, a member of Prime Healthcare, offers...

    onsite, Reno, NV, United States
    Full TimeEntry with Degree
  • UHS

    UHS

    13 days ago

    Patient access representative - per diem

    Responsibilities When it comes to choosing a hospital, one thing is clear: quality and convenience count. Northern Nevada Medical Center's tradition of providing quality healthcare in a comfortable,...

    onsite, Sparks, NV, United States
    Part TimeEntry with Degree
  • ORTHOPAEDIC INSTITUTE OF HENDERSON L L P

    ORTHOPAEDIC INSTITUTE OF HENDERSON L L P

    14 days ago

    Fdrcc,front desk receptionist/call center

    About the Role Orthopaedic Institute of Henderson (OIH) is seeking a reliable and organized Call Center/Referral Specialist to support patient care coordination and our clinical team. This position...

    onsite, Henderson, NV, United States
    Full TimeEntry with Degree
  • Giving Home Health Care

    Giving Home Health Care

    14 days ago

    Center of excellence coordinator

    Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. With a focus on...

    onsite, Las Vegas, NV, United States
    $46k – $50k/yrFull TimeJunior (<2 years)
  • Rise MSO Nevada LLC

    Rise MSO Nevada LLC

    15 days ago

    Patient service representative

    The Patient Service Representative serves as the first point of contact for patients calling or arriving at the clinic. This position is responsible for greeting and checking-in patients, obtaining...

    onsite, Las Vegas, NV, United States
    Full TimeJunior (<2 years)
  • Astrana Health, Inc.

    Astrana Health, Inc.

    16 days ago

    Patient concierge - bilingual required

    About the Role We are currently seeking highly motivated, patient-oriented, front desk staff. This role will report to the Medical Office Manager and will allow us to meet the needs of our patients....

    onsite, Las Vegas, NV, United States
    $36k – $44k/yrFull TimeJunior (<2 years)
  • Hilton Grand Vacations

    Hilton Grand Vacations

    17 days ago

    Inbound call center sales agent - $2,500 new hire performance incentive

    As a Call Transfer Sales Agent, you’ll bring your ability to build meaningful connections and your positive energy to help future travelers turn their vacation dreams into reality. You’ll engage with...

    onsite, Las Vegas, NV, United States
    $65k/yrFull TimeEntry with Degree
  • Mesa View Regional Hospital

    Mesa View Regional Hospital

    21 days ago

    Customer service representative - clinic - full-time

    The CSR will be responsible for answering the phone and scheduling patients' appointments, scheduling surgical procedures, obtaining prior authorizations, managing the reception area in an organized...

    onsite, Mesquite, NV, United States
    Full TimeJunior (<2 years)
  • Primecare Benefits Inc.

    Primecare Benefits Inc.

    22 days ago

    Patient service representative (psr)

    Patient Service Representative – Dental Office Location: Teamsters Center – Box Canyon, Las Vegas, NV Employment Type: Full-Time Nevada Dental Benefits is seeking a friendly, organized, and...

    onsite, Las Vegas, NV, United States
    Full TimeEntry with Degree
  • Surgery Partners, Inc

    Surgery Partners, Inc

    24 days ago

    Call center scheduler

    JOB TITLE: Call Center Scheduler GENERAL SUMMARY OF DUTIES: Answer phones Schedule appointments Schedule phone and office depositions Register all new patients Other duties as assigned...

    onsite, Las Vegas, NV, United States
    Full TimeJunior (<2 years)
  • Hera Women's Health

    Hera Women's Health

    a month ago

    Call center scheduler - ob/gyn

    Job Title: Call Center Scheduler Location: Las Vegas, NV Job Type: Full-Time At Hera, we believe women’s healthcare deserves higher standards where value is placed on the quality of care provided,...

    onsite, Las Vegas, NV, United States
    Full TimeJunior (<2 years)
  • Doctors Center at Red Rock

    Doctors Center at Red Rock

    a month ago

    Patient service representative

    The Patient Service Representative serves as the first point of contact for patients calling or arriving at the clinic. This position is responsible for greeting and checking-in patients, obtaining...

    onsite, Las Vegas, NV, United States
    Full TimeJunior (<2 years)

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