Position Summary

The Health Unit Manager is responsible for the daily operational oversight of the Regional Assessment Center's 24-hour treatment environment, including supervision of approximately 20 Nurse Assistants and the Health Unit Coordinator. The Health Unit Manager ensures effective staffing, operational efficiency, regulatory compliance, documentation quality, and a safe therapeutic environment for clients and staff. This position serves as the primary operational leader for the day-to-day functioning of the facility and works closely with nursing, clinical, medical, quality, and administrative departments to ensure high-quality client care and uninterrupted facility operations. The role oversees staffing, scheduling, onboarding, training, documentation auditing, facility workflows, inventory management, and operational problem-solving in a fast-paced behavioral health environment. Responsibilities align with existing RAC operational and staffing functions documented for the facility.

Essential Duties and Responsibilities

Leadership and Supervision

• Directly supervise approximately 20 Nurse Assistants working in a 24/7 behavioral health treatment environment.
• Directly supervise the Health Unit Coordinator (HUC).
• Provide coaching, mentorship, accountability, and performance management to assigned staff.
• Conduct employee evaluations, corrective action, disciplinary processes, and performance improvement plans.
• Foster a positive, recovery-oriented, trauma-informed, and client-centered culture.
• Lead staff meetings, shift huddles, and individual supervision as required.
• Assist with development and implementation of policies, procedures, and workflow improvements.
• Serve as a role model for professionalism, teamwork, and quality client care.

Staffing and Workforce Management

• Develop and maintain 24/7 coverage schedules for Nurse Assistants and Health Unit Coordinator staff.
• Approve and coordinate time-off requests as schedule changes.
• Manage Paylocity timecards, attendance tracking, overtime management, and payroll review.
• Coordinate staffing coverage for call-offs, vacancies, and emergent staffing needs.
• Participate in on-call rotation and respond to facility operational needs after hours.
• Ensure adequate staffing levels to maintain safe client care and regulatory compliance.

Hiring, Onboarding, and Training

• Recruit, interview, and select Nurse Assistant and Health Unit Coordinator candidates.
• Coordinate onboarding and orientation of newly hired staff.
• Ensure completion of required training, competencies, certifications, and annual education requirements.
• Provide ongoing coaching, mentorship, and professional development opportunities.
• Identify training needs and support staff competency development.

Quality Assurance and Documentation Oversight

• Audit and monitor documentation completed by Nurse Assistants and Health Unit Coordinators.
• Review documentation for accuracy, completeness, timeliness, and compliance with organizational and regulatory requirements.
• Conduct routine audits of Q15 observations, vital signs, client belongings inventories, programming trackers, admission and discharge paperwork, and shift responsibilities and checklists.
• Identify trends and implement corrective actions related to documentation deficiencies.
• Collaborate with nursing leadership regarding compliance initiatives, documentation quality, audits, and regulatory standards.

Facility Operations

• Coordinate daily operational activities of the 24/7 facility.
• Monitor daily workflows, shift assignments, and operational processes.
• Ensure efficient coordination between clinical, nursing, peer support, and support staff.
• Address operational barriers that may impact client care, safety, or workflow efficiency.
• Manage client and staff supply ordering and inventory, including food and dietary supplies, clothing and client necessities, office supplies, medical and program supplies, unit equipment, and operational materials.
• Monitor facility readiness and address operational concerns proactively.

Health Unit Coordinator Oversight

• Supervise front desk operations, telephone and visitor management, facility communications, inventory processes, and administrative support activities.
• Ensure efficient coordination between administrative and clinical operations.

Interdepartmental Coordination

• Serve as primary operational liaison with Information Technology, Facilities Management, housekeeping and environmental services, food service vendors, supply vendors, and security and safety partners.
• Coordinate resolution of facility-related issues to minimize operational disruption.

Safety and Environment of Care

• Promote a safe environment for clients, visitors, and staff.
• Ensure compliance with safety protocols, emergency preparedness procedures, and infection control practices.
• Participate in incident reviews and corrective action planning.
• Assist in maintaining regulatory readiness and accreditation standards.
• Monitor environmental safety concerns and initiate corrective action as needed.

On-Call Responsibilities

• Participate in the facility on-call rotation.
• Respond to urgent staffing, operational, and facility issues after business hours.
• Assist with staffing coverage and operational decision-making to maintain uninterrupted services.
• Support crisis resolution and escalation processes as needed.

Other Duties

• Participate in multidisciplinary meetings and quality improvement activities.
• Maintain regular, reliable attendance.
• Perform other duties as assigned to support RAC operations and client care.

Supervisory Responsibilities

Directly supervises:

• Nurse Assistants
• Health Unit Coordinator

May assist with supervision of:

• Temporary or agency support staff
• Students, interns, or trainees as assigned

Requirements

Minimum Qualifications

• High School Diploma required; LPN preferred.
• Minimum of 3 years of healthcare, behavioral health, or hospital/unit coordination experience; leadership experience preferred.
• Demonstrated experience supervising staff, managing schedules, and coordinating daily operations in a 24/7 healthcare environment.
• Strong organizational, communication, documentation, and problem-solving skills.
• Proficient in electronic health records, Microsoft Office applications, and scheduling systems.
• Must reside within a 30-minute commuting distance of the Regional Assessment Center in Salida, Colorado, and be able to respond onsite as operational needs require.

Knowledge, Skills, and Abilities

• Strong leadership and staff development skills.
• Ability to manage multiple competing priorities in a fast-paced environment.
• Knowledge of behavioral health, crisis services, residential treatment, or healthcare operations.
• Knowledge of staffing and scheduling practices.
• Strong problem-solving and critical-thinking abilities.
• Ability to conduct audits and maintain regulatory compliance.
• Effective verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to collaborate with clinical, nursing, quality, facilities, and administrative teams.
• Proficiency with electronic health records, scheduling systems, payroll systems, and Microsoft Office products.

Work Schedule

• Full-time, exempt position in a 24/7 facility.
• On-call rotation required.
• May require evening, weekend, and holiday responsibilities.

Working Conditions and Other Conditions of Employment

Working Environment:

• Behavioral health treatment environment operating 24 hours per day, 7 days per week.
• Frequent interaction with individuals experiencing psychiatric, behavioral health, or substance use crises.
• Ability to walk throughout the facility and respond promptly to operational needs.
• Ability to lift up to 25 pounds occasionally.

This role serves as the operations manager for the RAC milieu and support services, ensuring staffing, compliance, facility functionality, and day-to-day workflow management so nursing and clinical teams can focus on direct client care.

Conditions of Employment:

• Annual TB screening, federally required drug screening, and influenza vaccination or compliance with policy and procedure.
• Required possession of a valid state driver's license.
• Successful candidate must submit to and pass a post-offer drug screen, background check, and FBI fingerprint check.
• Must reside within a 30-minute commuting distance of the Regional Assessment Center in Salida, Colorado, and be able to respond onsite as operational needs require.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.