Health system specialist- associate group practice manager

Summary

This position reports to the Chief of Staff Group Practice Manager (GPM). The primary purpose of the position is to provide assistance and support to the GPM and to all ambulatory care services in the facility and related Community Based Outpatient Clinics (CBOCs) as it relates to access to care as applicable. This announcement has been updated due to updated guidance to reflect that the position is no longer Bargaining Unit eligible.

Duties

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

• Provide consultative services on access-related issues, collaborating with facility service lines to standardize processes.
• Review and interpret regulations and policies, offering input for local application and communication strategies.
• Evaluate and recommend improvements to clinic management processes and access strategies.
• Support the development and implementation of strategic plans related to access to care.
• Analyze and report on clinical product line performance, recommending improvements.
• Collaborate with Veteran Experience Officers to address patient and family concerns regarding access to services.
• Collect, analyze, and report patient feedback data to inform process improvements.
• Utilize data analytics and continuous improvement methodologies (e.g., LEAN, Six Sigma) to meet ambulatory care goals.
• Assist clinic managers in resource allocation, including staff, equipment, and space planning.
• Conduct cost analysis and cost-effectiveness studies to inform make/buy decisions and address gaps.
• Develop and monitor training plans for clinic management staff, ensuring compliance with national requirements.
• Serve as a liaison for internal and external communications on clinical access issues.
• Participate in facility planning committees and advise on facility improvements and space utilization.
• Monitor and address issues related to scheduling, backlog, wait times, and telephonic access.
• Ensure adherence to record management guidelines and administrative policies in the clinic setting.

Work Schedule

Monday - Friday 8:00 A.M. - 4:30 P.M.

Compressed/Flexible: Available

Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#:

Health System Specialist- Associate Group Practice Manager/ PD99865S and PDS0022-A

Relocation/Recruitment Incentives:

Not Authorized

Critical Skills Incentive (CSI):

Not Authorized

Permanent Change of Station (PCS):

Not Authorized

Requirements

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/29/2026.

Time-In-Grade Requirement:

Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

Grade Determination.

In addition to the Individual Occupational Requirement above, the following criteria must be met when determining the grade of candidates.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.