Health Support Technician

Requisition No: 885538

Agency: Department of Health

Working Title: HEALTH SUPPORT TECHNICIAN - 64054668

Position Number: 64054668

Salary: $36,000 - $38,000 annually

Posting Closing Date: 11/01/2026

Your Specific Responsibilities:

The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Polk County in its mission to protect, promote, and improve the health of all people in Florida through integrated state, county and community efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work.

Incumbent is a Health Support Technician providing clinical services for clients in adult health/primary care, maternal/child health, family planning, and communicable disease under the direct supervision of the Senior Community Health Nurse Supervisor.

Clinical Duties:

• Maintains all equipment for clinic use, keeping it in good working order.
• Sets up each clinic exam room with the necessary equipment, gowns, gloves, etc.
• Directs patient to exam room; prepares patient for examination or treatment by physician or APRN.
• Inquires and documents reason for visit, complaints and recent hospital visits.
• Takes temperature, pulse, blood pressure, height, and weight as needed.
• Assists during examination of patient. Prepares culture slides, hands the MD/APRN instruments and performs other related duties.
• Assists nurse with uncooperative patients during immunizations and blood sampling.
• Operates autoclave, sterilizing instruments, dressing supplies, scissors, etc.
• Cleans clinic rooms, including exam tables, cabinets, and sinks with special disinfectant solutions according to clinic policy and biohazardous waste policy.
• Prepares and packages educational material for clinic use.
• Removes contaminated red bags and containers from each exam room and places them in the biohazard storage room.

Administrative Duties:

• Perform reminder telephone calls to patients prior to their scheduled appointments.
• Assist with updating patient records with laboratory and x-ray results received.
• Assist with keeping the Standardized Lab Sheet current and relevant.
• Assist in keeping the Lab Manual updated, useful and implemented.
• Provide HIV education materials, including pamphlets and condoms to patients.
• Follow up with the provider and individual to confirm that the individual kept their set appointment.
• Assist with follow-up on delinquent patients, including letters, telephone calls, or home visits.
• Assist with answering incoming calls and directing calls for appropriate action.
• Schedules patient appointments as needed.
• Enter data as appropriate in HMS, tracking database, and other systems as appropriate.
• Advocate any issues and concerns on behalf of all the Lab HSTs to Administration.
• Continuing to build/sustain a culture of quality in all laboratory services and being available by phone for any questions or concerns.
• Prepares records and reports required by program components.
• Inventory and order supplies weekly as needed.

Laboratory Duties:

• Perform blood draws and tests on urine specimens including dipstick urinalysis, pregnancy, drug screen, and Chlamydia/Gonorrhea as ordered by the provider utilizing established procedures and record appropriate results in client’s record.
• Draw blood in the correct tubes, enter correct client information into computer, and send specimens to the correct lab.
• Properly process and prepare specimens for transport, file lab reports, and follow up on missing/late lab reports.
• Provides; documents HIV pre and post-test according to current protocols.
• Records temperatures twice daily of the Lab refrigerator and freezer on the temperature log. Contact supervisor if temperature is out of range.

Other Duties:

• Maintains strict confidentiality at all times.
• Due to clinic demands and high patient volume, Incumbent may be assigned temporary duty in another clinic site within their assigned County.
• Assists with defrosting and cleaning clinic refrigerators for proper drug, vaccine, and specimen storage as needed.
• Assists with orientation of new employees, students and volunteers assigned to the clinic area.
• Maintains time/attendance/travel/EARs records.
• Attends staff meetings, general staff, training, and committee meetings in compliance with Health Department policy.
• Performs other duties as required, including performance of additional interpreter duties, consistent with skill level, and as needed.

Required Knowledge, Skills, and Abilities:

• Knowledge of methods of compiling, organizing and analyzing data.
• Knowledge of basic medical terminology.
• Knowledge of basic computer software.
• Skill in using medical instruments or testing equipment.
• Skill in taking blood and urine specimens.
• Ability to interview patients and obtain a complete medical history.
• Ability to follow instructions.
• Ability to keep accurate records.
• Ability to conduct fact-finding interviews.
• Ability to analyze data.
• Ability to plan, organize and coordinate work activities.
• Ability to prepare records and reports.
• Ability to maintain strict confidentiality.
• Ability to identify community resources.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Qualifications:

Minimum:

• Valid Florida Driver's License
• Basic Life Support (BLS) certification required

Preferred:

• Current Certification as a CNA, MA or Phlebotomy.
• Experience in Electronic Health Records
• Bilingual Spanish or Creole

Other job-related requirements for this position:

• Emergency Duty: Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.
• Confidentiality: Incumbent may have access to records containing Social Security numbers in the performance of their job duties.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

• Innovation: We search for creative solutions and manage resources wisely.
• Collaboration: We use teamwork to achieve common goals & solve problems.
• Accountability: We perform with integrity & respect.
• Responsiveness: We achieve our mission by serving our customers & engaging our partners.
• Excellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Lakeland, FL

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions;
• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.