Program Description

The Crisis Receiving Center is a 23-hour crisis program that offers rapid stabilization, reduction in crisis symptoms and observation in a community-based setting and provides alternative to emergency hospital usage and psychiatric hospital admissions. The program provides ongoing assessment, crisis intervention and clinical determination for level of care to individuals in behavioral health crisis for up to 23 hours. The Withdrawl Management program assists residents with the use of medications to safely withdraw from alcohol and opiates. Provides 24-hours evaluation, observation, medical monitoring and addiction treatment by licensed health care professionals in an inpatient setting to adults ages 18 years and older.

Job Summary

Provide leadership and oversight for nursing operations across designated programs or facilities. Supervise nursing staff, ensure compliance with clinical and regulatory standards, coordinate care delivery, and support program-level initiatives. Serve as a liaison between nursing teams and executive leadership.

Essential Duties and Responsibilities

The essential duties and primary responsibilities below are intended to describe the general requirements of this job and are not intended to be an exhaustive statement of duties. Other duties may be assigned.

• Supervise nursing staff including RNs, LPNs, and Nurse Practitioners
• Ensure nursing coverage across multiple locations and shifts
• Monitor documentation quality and timeliness (e.g., concurrent documentation within 24 hours)
• Facilitate weekly medical team meetings and participate in treatment planning
• Provide guidance on best practices, workflow management, and regulatory compliance
• Collaborate with clinical teams on admissions and client interventions
• Participate in program-level improvement initiatives
• Conduct supervision meetings with nursing staff
• Other duties as assigned

Minimum Qualifications—Education and Experience

Associate degree or two-year technical certificate in nursing 3–5 years of experience in behavioral health or medical nursing Registered Nurse license from the Virginia Board of Nursing (required) CPR and CPI certifications OR an equivalent combination of education, experience, knowledge, skills, and abilities that demonstrates the capacity to perform the essential functions of the position, as permitted by applicable regulatory standards. Possession of a valid Virginia driver’s license and a satisfactory driving record in accordance with agency policy.

Preferred Qualifications

• Experience supervising nursing teams or clinical operations
• Familiarity with electronic health record systems
• Training in trauma-informed care and motivational interviewing
• Experience in psychiatric, detox, or residential settings

Knowledge, Skills, and Abilities

• Knowledge of nursing standards, medication protocols, and safety regulations
• Skill in managing staff, coordinating care, and resolving clinical issues
• Skill in communicating effectively with clients, staff, and interdisciplinary teams
• Ability to identify potential problems and implement solutions
• Ability to maintain professional boundaries and lead difficult conversations
• Ability to organize information and maintain accurate records
• Ability to learn and retain processes through instruction and apply them independently

Supervisory Responsibilities

This position has full supervisory authority over assigned staff. Evaluates and signs performance reviews, approves timecards, and administers rewards/discipline. Officially supervises full-time employees (not temporary/seasonal employees). Not a ‘lead worker’ position.

Work Environment and Physical Demands

This role, generally performs work under the following conditions: Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects, including the human body. While lifting demands may vary, employees in this category must demonstrate consistent mobility and physical readiness to engage in field-based work. This includes operating a motor vehicle, walking extended distances, and accessing locations that may require climbing stairs or traversing uneven terrain. Close concentration and visual attention required. Variable working conditions. The incumbent may be exposed to hazardous physical conditions (including but not limited to the risk from exposure to certain microorganisms, blood born pathogens, bacteria, sick or dangerous animals or people). Staff may frequently encounter high-risk scenarios involving aggressive, self-injurious, or otherwise unsafe behaviors. The role requires intensive behavior management strategies, including physical interventions and crisis response.

Behavioral interventions

ADA Richmond Behavioral Health Authority complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our team at hr@rbha.org for more information.

Richmond Behavioral Health Authority (RBHA) promotes a safe and healthy work environment and provides appropriate safety and equipment training for all employees as required.

EEO

Richmond Behavioral Health Authority provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.