Guest services representative - full time ( harrah's hoosier park)

Responsible for guest interaction at the Rewards Club desk.

DIRECTLY SUPERVISES: NONE

RESPONSIBILITIES

• Responsible for greeting all guests.
• Responsible for promoting exceptional customer service.
• Responsible for promoting membership into the rewards program.
• Responsible for the input of all patron information not captured by reservations.
• Responsible for educating patrons rewards club benefits.
• Responsible for maintaining daily procedures regarding the Rewards Club members which includes discerning appropriate identification, filing and record keeping.
• Responsible for maintaining and balancing a cash drawer.
• Responsible for coupons and newspaper promotions regarding cruises and promotions on property.
• Responsible for making public announcements or special announcements.
• Responsible for direct mail inquiries to include updating customer account information and related duties.
• Assists with the resolution of player complaints and problems.
• Assists with promotional item implementation, distribution and redemption.
• Other duties assigned.

QUALIFICATIONS

• Must be 21 years of age or older.
• Proficient in English verbal and written with the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or Team members of organization.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or 1 to 3 year's equivalent combination of education and experience.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs. Must be computer literate.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Must have an outgoing, energetic and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests.
• Flexible with working various shifts, weekends, holidays, and long hours if applicable. Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.
• Responsible for fostering a fun environment, being gracious to all guests and co-workers, and for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance comply with established standards. Maintains a professional work environment with management and staff.
• Must be able to occasionally push/pull or lift up to 25 pounds.
• Specific vision abilities such as close vision, distance vision, color vision, depth perception, peripheral vision, and ability to adjust focus.
• Regularly required to sit, stand or walk 2-3 miles in at least 8-10 hours daily, use hands to finger, handle, feel and talk or hear. Reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and talk or hear. Occasionally it is required to sit and taste or smell and to climb and descend stairs and balance.
• Must be able to obtain and maintain a license from the Indiana Gaming Commission and Indiana Horse Racing Commission. Will require access to all general areas of the gaming and racing facility, back-of-house, restrooms, and must regularly access patron information and daily receipts.
• Ability to work in an environment where you are exposed to secondary smoke, occasionally exposed to outside weather conditions, and the noise level in the working environment is usually moderate.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.