Global Security Operations Center (GSOC) Manager - Waltham, MA

Pay: $69,000 annually (salaried)

Schedule: Full-Time, Monday to Friday day shifts, exact hours are flexible.

Job Summary

Under the direction of the Security National Account Manager, this position will operate corporate access control systems, surveillance systems, corporate emergency phone line(s), communication systems, computer systems and other security-related equipment. Provide detailed analysis, reporting, and documentation of events, incidents and emergencies. Provide dispatch and communication support for security events, incidents, and emergencies. Serve as the central point of communication with employees, corporate security, public safety and key personnel for day-to-day operations and during events, incidents and emergencies. Perform other security-related tasks as required.

ESSENTIAL FUNCTIONS

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

Duties and Responsibilities

1. Receives and logs incoming calls for service; determines nature, location, and priority of call and contacts proper agencies for emergency response.
2. Requires professional interaction with security, first responders, and law enforcement agencies in various national/international regions.
3. Handles requests from field personnel/officers for tows, ambulances, fire, special equipment or service resolution needs. Makes contact with appropriate management for notification and or approval.
4. Utilize multiple systems simultaneously to maintain situational awareness. Monitors various 3DS sites on ExacqVision (CCTV), Monitors various alarms on CCURE-9000 (Card Access), and weather data systems.
5. Serve as the first point of contact for remote site intrusion detection systems. Make contact with local employees if applicable and / or request police response.
6. Utilize Everbridge Mass Communication Tool to send critical notifications, account for staff through polling messages, and facilitate conference bridges for the Crisis Management Team.
7. Monitor International SOS’ Travel Tracker to respond to serious incidents when 3DS has employees travelling in the impacted region.
8. The employee must work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available to communicate with subordinates, supervisors, customers, vendors, and any other persons or organization with which interaction is required to accomplish work and employer goals.
9. The employee must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.
10. Performs tasks and duties of a similar nature and scope as required for assigned site(s).

Minimum Qualifications at Entry

Three years of related experience in the security industry preferred, or international equivalent required.

COMPETENCIES (as demonstrated through experience, training, and/or testing):

• Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned site.
• Ability to carry out instructions furnished in written, oral, or diagrammatic form.
• Ability to be an effective team member.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Ability to communicate with radio systems, telephone including international telephone systems.
• Courteous telephone manner.
• Ability to use personal computer and enter data.
• Ability to access situation and use judgment in responding.
• Ability to work under distracting conditions.
• Alpha and numeric recognition.
• Understanding of computer commands.
• Ability to prioritize emergency calls and requests for services.
• Ability to write routine correspondence, including logs and reports.
• Good organizational skills.
• Customer service and service delivery orientation.
• Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
• Ability to maintain daily activity logs.

Working Conditions (Physical/Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with clients and staff, occasionally under conditions of urgency and in pressure situations
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey in addition to any mandatory licensing requirements
• Required ability to handle multiple tasks concurrently
• Computer usage including data entry
• Frequent verbal and written communication
• Close vision, distance vision, and ability to adjust focus
• Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds
• Job responsibilities require ability to handle sensitive and confidential information in accordance with Dassault Non-Disclosure Policy

We help make your world a safer place.

Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.

Securitas plays an essential role for our clients and in society. The SOC Operator position helps maintain a safe and secure environment for our clients by providing centrally managed law enforcement radio monitoring with event logging and recording, alarm monitoring of intrusion detection systems, and emergency dispatch, incident reporting and analysis, and remote alarm panel programming. The GSOC Manager oversees the operations of corporate access control systems and serves as the point of communication with employees and key personnel for day-to-day operations.

We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions.

Are you interested in being part of our Team?

• Apply quickly and efficiently online
• Interview from the convenience of your own home
• Weekly pay
• Competitive benefits
• Flexible schedules

With over 80 years of protecting the things that matter, we’ve seen more than most. That’s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.

See a different world.

Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.

Integrity

We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance

We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness

We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact PrivacyRequests@securitasinc.com.