OVERVIEW

JOB TITLE: Graduate Administrative Assistant, Global Learning and Strategy

LOCATION: St. Paul Campus

PAY RATE: $16.50 Per Hour

HOURS: This role includes morning daytime shifts Monday through Thursday.

JOB SUMMARY:

The Global Learning Center supports both the Office of International Students & Scholars & Office of Study Abroad. We provide exceptional customer service & guidance to current students, prospective students, parents, faculty, staff & other university constituents via phone, email and in-person interactions. This position provides timely information, assists in troubleshooting any issues, helps find a solution for our customers, and provides appropriate referrals as needed. This position is the first point of contact for both offices and supports operations by providing answers, while also knowing when to refer the inquiry elsewhere. This position supports office and administrative functions such as welcoming students, scheduling appointments & working on other assigned projects as needed.

This position is open to graduate students who can provide exemplary customer service & administrative support in a busy environment. Our office is open 8:00am-4:30pm Monday through Friday, except university holidays. Availability during daytime hours between 9am-1pm Monday through Thursday is a must for those interested in this position. Schedule flexibility preferred. This position is a non-benefited position running from end of October 2026 to May 2027.

QUALIFICATIONS

REQUIRED QUALIFICATIONS:

• Graduate student
• Ability to successfully prioritize responsibilities and multi-task in a busy environment
• Ability to solve problems using critical thinking & troubleshooting
• Excellent written & verbal communication skills
• Strong attention to detail
• Serve & interact with customers in a welcoming, courteous and tactful manner
• Demonstrate respect while working in a multicultural environment with people from various backgrounds and identities
• Willingness to be a team player
• Maintain confidential information following the St. Thomas Use Policy & FERPA Policy
• Present enrollment as an undergraduate or graduate student at the University of St. Thomas
• Candidates must be in good academic standing (minimum 2.5 GPA)

ESSENTIAL QUALIFICATIONS:

• Provide customer service to current students, prospective students, parents, faculty, staff & other university partners via phone, email and in-person interactions
• Resolve inquiries using troubleshooting, critical thinking & problem-solving skills
• Use available resources to find information & resolve inquiries, including knowing when to refer to a supervisor/ask questions
• Refer customers to other on-campus offices and departments when appropriate
• Schedule appointments for advisors as requested
• Administrative duties & project-based support as assigned.

PREFERRED QUALIFICATIONS:

• Previous demonstrated customer service experience
• Knowledge of Canva

ELIGIBILITY

To be eligible for student employment, St. Thomas students must be degree seeking at the undergraduate, graduate and doctoral levels. Students must be actively enrolled at least part-time in courses for credit. For further information on eligibility please see the Student Employee Toolkit on One StThomas.

The University of St. Thomas is an Equal Opportunity Employer, including disability and protected veteran status.