Goodman dermatology - office manager - dawsonville

Goodman Dermatology, an AQUA Dermatology portfolio practice, is the largest and most comprehensive full-service skin care provider in the Southeast. It offers medical, surgical, and cosmetic dermatology, plastic surgery, vein care, and radiation oncology.

We seek a Front Desk Lead to ensure adequate, high-quality patient care, lead and support team members, and uphold the practice's vision and mission.

ESSENTIAL FUNCTIONS

1. Partners with leadership, providers, and staff to manage operations at assigned practice location(s), including patient care and retention, personnel management, and office and clinical team workflow.
2. Monitors and maintains performance practice standards; meets defined target standards for several patient appointments, staffing productivity, patient experience, and other business performance standards.
3. Implements policies and procedures that ensure efficient operations supporting administrative and clinical functions.
4. Identifies and applies cost-saving and revenue-enhancing opportunities.
5. Manages inventory of supplies, equipment, technology, and other resources essential to delivering high-quality patient care and ensuring the practice operates efficiently.
6. Evaluates the performance of all office team members, communicates effectively, provides timely feedback, and empowers team members to do their jobs well.
7. Assists in onboarding by training and evaluating new team members.
8. Assumes responsibility for patient flow processes. Develops strategies to improve efficiency and eliminate barriers that impact patient care.
9. Provides coverage for Front Desk Specialist and/or Medical Assistant as needed.
10. Works well in a team environment, building and maintaining strong working relationships to accomplish everyday tasks collaboratively.
11. Adheres to the AQUA Dermatology Mission Statement, Credo, and Service Goals and Values; always provides exceptional customer service.
12. Cultivates a culture of compliance with local, state, and federal regulatory requirements.
13. Other duties as assigned.

We offer competitive salaries and benefits:

• Medical, Dental, and Vision are available after 30 days of hire
• Short-term disability and life insurance, along with many ancillary options.
• 401 (k) available after 90 days of hire
• Paid time off and holidays
• Excellent growth and advancement opportunities

LOCATION: Dawsonville

POSITION TYPE AND EXPECTED HOURS OF WORK

• Full-Time
• Monday – Friday
• 7 am – 5 pm

SUPERVISORY

This position supervises administrative practice team members (if assigned), the Clinical Supervisor, and the Front Desk Supervisor (if assigned) at their assigned location(s).

TRAVEL

Travel between Goodman Dermatology Practice locations may be required.

QUALIFICATIONS

Education: This position requires a High School Diploma or equivalent.

Experience: Two to five years of management or supervisory experience in a medical office is preferred. Understands dermatology office protocols and procedures and can effectively lead a team in a dermatology office.

Communication: Excellent oral and written communication skills.

Work Style: Must be able to work well independently, but ask for help when needed. Ability to analyze and interpret information and interact and decipher information telephonically and electronically.

Founded in 1998, AQUA Dermatology is the Southeast’s premier dermatology practice, with over 100 locations throughout Alabama, Florida, and Georgia. Our established practices and experienced physicians offer patients the highest-quality outcomes and an exceptional patient experience. From common rashes to skin cancer treatments, plastic surgery procedures, and an array of vein treatments, no case is beyond our experience and expertise.