Global expansion ae

Location: San Francisco, New York City, or Lehi, Utah. 3 days in office.

About Rocketlane

Rocketlane is the leading modern professional services automation platform for customer onboarding and implementation teams. We are consistently recognized as the category leader on G2 and trusted by high-growth SaaS companies and large enterprises alike. The company is entering its next phase of growth with the launch of Nitro, an agentic AI solution designed to automate and accelerate post-sales work.

The Role

Rocketlane is hiring an Account Manager to own expansion and growth across a defined set of our top 100 customers. These accounts are largely on long-term contracts, which significantly reduces churn risk and allows this role to focus on driving value, adoption, and expansion rather than renewals. The primary responsibility of this role is expanding usage of Nitro, along with additional Rocketlane products and services, including premium support, additional seats, and expansion into new teams, departments, and subsidiaries. This role works closely with Customer Success to ensure customers see clear outcomes while also identifying and executing commercial growth opportunities. This is an expansion-focused role. We are looking for someone who is comfortable creating demand inside existing accounts, building new relationships, and driving new revenue within a strategic customer base.

Responsibilities

• Own expansion revenue across a named book of strategic accounts
• Develop and execute account plans focused on long-term growth and increased footprint
• Drive adoption and expansion of Nitro and other AI-driven capabilities
• Identify and close upsell opportunities across seats, support tiers, and additional business units
• Build and maintain executive-level relationships within customer organizations
• Maintain a healthy expansion pipeline with strong forecasting discipline
• Collaborate closely with Customer Success, Product, and Marketing to align on outcomes and opportunities

What Success Looks Like

• Consistent achievement or overachievement of expansion quota
• Strong adoption of Nitro across the strategic account base
• Clear account strategies with active stakeholder engagement
• Expansion driven by business value and outcomes, not contract mechanics
• Predictable, well-managed pipeline and forecasts

Qualifications

• Five or more years of experience in account management, enterprise sales, or expansion-focused roles in B2B SaaS
• Proven history of hitting growth or expansion targets within existing accounts
• Experience selling multi-product or platform solutions
• Ability to uncover and develop new opportunities within established customer relationships
• Strong relationship-building skills with senior and executive stakeholders
• High level of organization and attention to detail
• Comfort working cross-functionally with Customer Success, Product, and Marketing
• Experience selling AI, automation, or workflow platforms is a plus

Why Rocketlane

Rocketlane is defining the future of post-sales execution. The company has strong product-market fit, a differentiated AI roadmap, and a customer base with significant expansion potential. This role offers the opportunity to work on strategic accounts, sell a genuinely innovative product, and play a meaningful role in the company’s next stage of growth.