Job Title: General Manager

Location: Mobile, AL

Status: Exempt | Full-Time

Schedule: Open availability, including nights, weekends, and holidays as needed

Reports to: Chief Operating Partner

Run the Restaurant. Build the Team. Own the Results. As General Manager, you have full responsibility for the business: people, operations, and financial results. You set the standard for the entire restaurant, develop leaders who can run it without you, and make every decision the RIGHT way. This role is for a proven restaurant leader who wants real ownership of a store and a team that grows with them.

Responsibilities

• Lead the Team
• Source, interview, hire, and retain top performers, and recognize them consistently
• Coach and correct team members, apply progressive discipline fairly, and complete performance reviews for crew and assist with reviews for managers
• Train a Restaurant Assistant General Manager to run the restaurant successfully in your absence
• Keep every team member trained on Brand and Company standards, implement new campaigns, and conduct new product training
• Deliver the Guest Experience
• Hold every shift to the FAST standard and give every guest a WOW experience
• Ensure consistently high quality in food preparation and service
• Handle and report guest and team member complaints, concerns, and injuries promptly, respectfully, and with a friendly tone
• Maintain a professional restaurant image, including cleanliness, uniforms, and appearance standards
• Drive the Business
• Review performance metrics daily and build action plans to improve profitability, sales, and the guest experience
• Create effective schedules on time that drive sales and control labor costs
• Complete daily, weekly, and period paperwork, inventory counts, cash counts, and truck orders, and keep accurate cash, sales, and inventory records
• Use management tools to keep records neat, accurate, and current
• Protect the Restaurant
• Ensure a safe working and guest environment, and complete accident reports promptly when a guest or team member is injured
• Put proper security procedures in place to protect employees, guests, and company assets
• Enforce sanitary practices for food handling and general cleanliness of kitchen and dining areas
• Ensure compliance with company policies and federal, state, and local laws and ordinances
• Maintain the facility by engaging vendors for updates and repairs
• Communicate
• Cascade all relevant information and maintain the communication board
• Communicate with the Chief Operating Partner, your team, and other departments using company-approved methods

The responsibilities listed are not all-inclusive and may change based on departmental or company needs.

Qualifications

Required

• Minimum 3 years of restaurant management experience
• Valid state driver's license
• Open availability, including nights, weekends, and holidays as needed
• Proficiency with email, Microsoft Office, and POS platforms
• Excellent communication and conflict management skills
• A sense of urgency

Preferred

• ServSafe® Manager certification
• Prior experience with Xenial
• Experience building a stable team and reducing turnover

What to Expect

This is a leadership role with full accountability for guest experience, team performance, and financial results. You'll lead through peak periods, set the example for your shift leaders and crew, and be measured on consistency across the entire restaurant. Building leadership depth and a stable team are top priorities.

Benefits

• Discount meal benefit
• Vacation paid time off
• Health benefits after 90 days
• [Confirm GM-specific benefits: bonus or incentive program, other perks]

Requirements for Every Team Member

• Demonstrates competent communication skills
• Team player who works well with others or independently
• Acts with integrity and keeps commitments
• Contagious positive attitude
• Focuses on achieving results while having fun
• Maintains a clean and safe work and dining environment

Physical Requirements

• Frequently bend, twist at waist, kneel, squat, stand, and walk
• Occasionally climb and descend a ladder
• Tolerate extreme cold and hot temperatures, and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises
• Reach, grasp, and manipulate objects with hands for the entire shift, including reaching overhead
• Push, pull, lift, and carry up to 10 lbs. frequently and up to 50+ lbs. occasionally, including lifting from ground to overhead

Our standard is high, and we back it with paid training and a team that holds each other to it. If you want to lead a restaurant that's built to be the best, we'd love to meet you. Bojangles is an equal opportunity employer. Reasonable accommodations are available for qualified individuals.