General manager

At Office Depot every leader is responsible for growing total sales and services within the location. The General Manager has ownership and is responsible for achieving results for Sales, Services, Operations Profit, and Customer/Community relationships while driving the overall customer experience & sales service culture within the location by assisting in the day-to-day operations and develop store strategies and tactics. The General Manager is accountable for managing sales performance, identifying sales opportunities, and acting as a Change Champion. The General Manager is responsible for developing overall store strategies and tactics to achieve sales results, operational goals, increase conversion rates, and drive customer traffic into stores. The General Manager will ensure maximum sales & profitability by focusing on key business initiatives.

Full-Time General Managers must be able to work a flexible schedule that aligns with business needs, which includes the ability to work evenings, weekends, and occasional holidays. In addition, Full-Time General Managers must be able to perform External Key Carrier responsibilities which include but are not limited to opening and closing responsibilities and being scheduled for those respective shifts.

The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.

Primary Responsibilities:

• Leads, coaches, and inspires associates while creating a culture that builds associate trust, brand loyalty, and an exceptional customer service experience. Creates and manages a sales focused environment through the training & development of associates at all levels Accountable for the assessment & development of all talent within the store to create talent bench strength & succession plan.
• Deliver an exceptional customer experience by observing, listening, interacting and following up with customers to ensure satisfaction and satisfactory issue resolution. Ensures the implementation and effective application of information, training certification, tools, and systems required to meet customer needs. Engage with the local community to build strong client relationships, improve customer retention, and increase brand awareness and loyalty.
• Responsible for managing performance, talent assessment, development, and recognition of all associates. Supports an environment that embraces diversity and encourages creative, innovative thinking, and risk taking. Provides direction, coaching, and real time counseling on performance to associates. Manages associate conflicts effectively and partners with respective business partners on a timely basis.
• Responsible and accountable for increasing sales and profitability. Responsible for managing and planning staffing needs using the labor model and workforce management system to ensure effective, cost efficient scheduling is in place.
• Manages inventory/inventory levels, assets and expenses within the store by applying financial controls and routinely reviewing all operational processes including receiving, data entry, cash handling, and payroll control. Also responsible for managing merchandise flow-through and replenishment processes. Manages the performance appraisal process by delivering timely and valuable developmental feedback and appraisals to all associates.
• Responsible for merchandising, operations, and execution of store and company standards. Consistently maintains store appearance to company guidelines and keep in a neat, clean, well-stocked environment. Adhere to all standards related to signage labeling and merchandise presentation and visual appearance.
• Lead daily, weekly, and monthly store meetings to ensure the accurate communication of company initiatives, communications, policies and procedures, as well as updates to the daily operations of the store. Ensures associate understanding of company benefits, directives, and other programs.
• Responsibilities as an External Key Carrier include but are not limited to: ensuring the safety and security of the building and associates during the absence of others or in conjunction with other managers. Performing opening and closing responsibilities including activation and deactivation of the store’s alarm system, cash handling, daily store balancing, and other system processes.
• Obtains and maintains Sales Leader certification and other position specific certifications as required. Completes all management training; including (but not limited to) Anti-Harassment and Discrimination, Code of Ethics, etc. Adheres to OSHA, Worker’s Compensation, wage and hour, I9 compliance and other legal requirements.
• Performs other duties as assigned.

Education and Experience:

• High school diploma or equivalent required; Bachelor's degree in Business, Marketing, Retail Management, or a related field preferred.
• Minimum 4 years of experience in a customer-focused environment.
• 2-4 years of supervisory or management experience, or equivalent leadership development through an internal training program.
• Proven ability to lead, coach, develop, and motivate teams to achieve business goals.
• Strong business acumen with sound decision-making and problem-solving skills.
• Ability to build collaborative relationships and positively influence others at all levels.
• Excellent verbal and written communication skills.
• Strong organizational, prioritization, and time management skills with the ability to execute multiple responsibilities efficiently.
• Demonstrated leadership capabilities with the ability to work independently and within a team environment.
• Ability to adapt to changing business needs and consistently deliver results in a fast-paced environment.
• Proficient in using technology, point-of-sale (POS) systems, workforce management tools, HR systems, and other business applications relevant to the role.
• Ability to process transactions and merchandise through POS systems.
• Maintains professionalism, integrity, accountability, and a customer-first mindset.

About The ODP Group:

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety:

We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule:

The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization! You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.

Application Deadline:

The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

How to Apply:

Click the “Apply Now” button and follow the instructions on each page. When you have completed the application, click the “Submit” button.