General Manager

THIS POSITION REPORTS TO: DISTRICT MANAGER

Goal: Guide a team to deliver excellence in customer service as the premier car wash company in our community focused on excellence in customer service with every interaction, every time. Our motto is Clean, Fast and Friendly!

WHY PEOPLE LOVE WORKING HERE:

• Competitive salary and benefits
• Focus on career development
• Our company values: Team Player, Excellence, Ambition, Respect
• Family oriented/Great culture

KEY ROLES AND ACCOUNTABILITY:

• LMA (Leadership, Management, and Accountability)
• Meet or exceed scorecard goals for your location
• Attend weekly GM meetings and support fellow GM’s in your district
• Ensure facility cleanliness and operations meet company standards
• Demonstrate and support company values

DUTIES:

• Leadership – be a role model for your team leading with integrity and a positive work ethic
• Scheduling and maintenance - manage work schedules for proper coverage and breaks, meet all cleaning schedules, report maintenance situations as soon as you are aware
• Team Player – be a backup for your team and other GM’s in case of emergencies
• Sales – meet scorecard goals in terms of sales of new memberships
• Marketing - submit community sponsorship requests to the marketing leader for consideration.
• Training – train your team on company car wash operational processes, and current promotional sales campaigns, and membership sales
• Company Operations – new employee onboarding, incident reporting, and ongoing coaching/training of your staff.
• Customer Focus - respond to any customer complaints and cancellation requests utilizing company preferred apps and programs or in person
• Cleanliness – maintain a clean facility
• Address people's issues with your staff related to core values, GWC (get it, want it, capable), attendance and work performance according to company procedure.

WHAT YOU NEED:

• 2+ years of experience in a similar role with demonstrated leadership and sales experience.
• Experience in a similar industry is preferred.
• Excellent customer service and communication skills
• Experience with technology including computers, iPad, and software such as Slack, and willingness to learn our Point of Sale system. (POS)
• Ability to work both independently and as a team player in a close-knit sales team
• Proactive learner; ambitious and success-driven
• Able to multitask and prioritize without losing focus
• Wanting to fit in a great culture and have fun!

COMPENSATION:

Base pay: $50,000/year Earning potential: $65,000/year (up to $15,000 potential in bonuses per year depending on performance)

BENEFITS:

• Health Care including Vision and Dental (optional)
• Paid vacation - After 1 year of Employment
• We close on all major Holidays
• Bonuses based on performance
• Paid Training
• Free Car Washes
• Health insurance Includes Dental/Vision
• Opportunity for advancement
• Paid time off

MORE ABOUT US:

At Clean View Auto Wash, our journey began in Chesterfield, MI, in 1980, and we've since grown into a trusted name in car care. With our roots firmly planted in the community, we're proud to have expanded to seven thriving locations spanning Chesterfield, Shelby Township, Clinton Township, Macomb Township, and Sterling Heights. This growth reflects our unwavering dedication to providing top-notch car wash solutions and building meaningful connections with our cherished customers. Driven by our dedication to innovation and customer satisfaction, we continually enhance our facilities and services. In 2023, we proudly introduced a cutting-edge express location in Shelby Township, equipped with indoor vacuums for added convenience. Looking ahead, we're eagerly anticipating the launch of a state-of-the-art touch-free wash tunnel in Chesterfield in 2024, highlighting our ongoing investment in providing the best car care experiences.

CORE VALUES:

• Team Player - Dedication to your role and company
• Excellence - Being the best to your ability
• Ambitious - Staying Active and improving
• Respect - Treat people with respect