General Manager

The General Manager is part of the leadership team that reports directly to the COO Vibrant LLC/ Vibrant SCL, LLC. The General Manager works strategically with leadership to successfully execute local, regional and corporate initiatives within the organization. The General Manager will be involved in key initiatives and ensuring those initiatives are aligned with the business objectives.

The General Manager - is responsible for the overall leadership, administration, quality, and operational performance of the organization’s Supported Community Living (SCL) programs. This position provides strategic and day-to-day oversight of group home services, host home services, and SCL services while ensuring individuals receive services experience, person-centered, and high-quality support.

This is a hands-on leadership position requiring regular office work, travel between program locations, participation in meetings, response to operational issues, and availability for on-call responsibilities.

Hours: Monday through Thursday 8AM - 5PM, Fridays 8 AM - Noon or 5 PM (explained during interview).

Benefits:

• 401K with Company Match
• Health, Vision and Dental Insurance
• Voluntary Benefits
• Accrued PTO
• Paid Sick Leave
• Four Hour Work Day on Fridays
• Monthly Chiro in office
• On Demand Daily Pay
• Paid Holidays
• Growth Opportunities
• Company Sponsored Outings

Responsibilities:

• Directly supervise and evaluate the Group Home Manager and Host Home Program Manager(s)
• Provide overall leadership and operational oversight for group home, host home, and SCL services
• Monitor program operations to ensure services are delivered consistently, safely, efficiently, and in accordance with organizational policies
• Ensure adequate staffing coverage and appropriate response to staffing shortages, call-offs, emergencies, and other operational needs.
• Conduct regular visits to program locations and maintain visibility with staff and individuals receiving services.
• Coordinate with COO in relation to Human Resource and Program compliance
• Coordinate with team in relation to the management of client’s service utilization
• Participate in strategic planning and organizational initiatives related to SCL services.
• Assist executive leadership with program development, expansion, budgeting, and long-term planning.
• Establish clear expectations, performance standards, and accountability for program managers and supervisory staff.
• Provide ongoing/additional training as needed
• Other duties as assigned

Requirements

Essential Qualifications:

• Experience managing group homes, host home programs, SCL services, or similar community-based services.
• Experience working with individuals with intellectual/developmental disabilities or other populations receiving Supported Community Living supports.
• Demonstrated customer service skills and ability to de-escalate situations
• Computer/keyboarding skills: Microsoft office, excel, PowerPoint, Adobe
• Excellent verbal and written communication skills
• Ability to provide customer service to all types of people of different age, race, gender, socioeconomic status and special needs.
• Experience developing policies, procedures, quality improvement plans, and corrective action plans.
• Experience managing multiple locations and supervisory-level employees.
• Ability to manage multiple projects and deadlines; and thrive in a fast-paced environment
• Have a positive attitude and be a team player

Special requirements:

• Ability to drive to work site locations
• Ability to lift 25-50 lbs., bend, twist, kneel, reach, pull, push and carry
• Valid Driver's license and auto insurance
• Must be 18 years or older