GENERAL MANAGER II (GM II)

High-Performance Restaurant Leader | Training Location

PURPOSE OF THE ROLE

The General Manager II (GM II) is a high-performing, advanced-level restaurant leader responsible for driving exceptional business results, developing future leaders, and serving as a model location for operational excellence and training.

This role builds upon the General Manager foundation and expands into enterprise leadership impact, including supporting company-led initiatives, participating in hiring and training events, and operating a restaurant that serves as a benchmark for the brand.

The GM II leads with a strong ownership mindset, delivering results through people development, operational discipline, and financial performance, while embodying the Wingstop mission to Serve the World Flavor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. People Leadership & Talent Development
   • Build, lead, and sustain a high-performing leadership team, including Assistant Managers and Shift Leaders
   • Serve as a designated trainer and/or operate a certified training restaurant for new leaders, team members, and company initiatives
   • Lead and support company hiring events, onboarding programs, and training sessions as needed
   • Ensure best-in-class execution of onboarding, orientation, and training programs
   • Develop and execute structured development plans for all levels of the team
   • Make all final hiring, promotion, and separation decisions in alignment with company standards
   • Foster a culture of accountability, recognition, and continuous improvement
2. Financial & Business Leadership
   • Own full restaurant P&L and deliver top-quartile performance in:
   • Sales growth
   • Labor management
   • Food cost control
   • Profitability
   • Execute a forward-looking business plan aligned with company goals
   • Analyze financial performance trends and implement data-driven action plans
   • Set and achieve aggressive performance targets across all key business metrics
   • Maintain strict control of cash, inventory, assets, and operational expenses
3. Operational Excellence & Brand Standards
   • Ensure consistent execution of brand standards across all shifts
   • Operate as a model restaurant for:
   • Speed of service
   • Guest experience
   • Food safety and quality
   • Cleanliness and facility standards
   • Lead execution of all company initiatives and new program rollouts
   • Maintain strong partnership with Facilities to ensure restaurant conditions meet or exceeds standards
   • Utilize company tools and systems to coach and develop team members
4. Training, Events & Enterprise Contribution
   • Serve as a training leader for the organization, supporting:
   • New restaurant openings
   • Leadership onboarding
   • Company-led operational initiatives
   • Participate in company hiring events, training events, and brand activations
   • Support cross-functional initiatives in partnership with the Restaurant Support Center
   • Represent the brand as a culture ambassador and operational expert
5. Scheduling, Attendance & Operational Discipline
   • Ensure consistent leadership presence in the restaurant through intentional and disciplined scheduling
   • Maintain a schedule aligned to business needs, including:
   • Peak dayparts
   • Weekends
   • Holidays
   • Key business-driving periods
   • Demonstrate strong personal accountability for attendance, punctuality, and visibility
   • Ensure leadership coverage across all shifts to support operational consistency
   • Work a minimum of 50–60 hours per week, with flexibility based on business demands

ADDITIONAL REQUIREMENTS

• High School Diploma or GED required
• Bachelor’s Degree or equivalent experience preferred
• Must be 18 years of age or older
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Ability to quickly learn and adapt to new systems and technologies

QUALIFICATIONS

• 7+ years of restaurant, food service, or retail leadership experience
• 3+ years in Leadership or equivalent multi-level leadership role preferred
• Proven track record of delivering strong financial and operational results
• Advanced proficiency in analyzing P&L statements and restaurant performance metrics
• Demonstrated ability to:
• Develop leaders
• Build high-performing teams
• Execute at a high level consistently
• Strong understanding of labor laws and compliance
• Excellent communication, coaching, and conflict resolution skills
• High level of emotional intelligence and leadership maturity
• Ability to manage multiple priorities in a fast-paced environment

LEADERSHIP EXPECTATIONS

• Leads with ownership and accountability
• Demonstrates a results-driven mindset
• Builds and develops strong teams and future leaders
• Maintains a disciplined, high-standard operation
• Acts as a brand ambassador and culture carrier
• Embraces feedback and continuously improves

WHAT SUCCESS LOOKS LIKE

• Top-tier performance in sales, profitability, and operational metrics
• Strong leadership bench and internal promotions
• Consistent execution of brand standards across all shifts
• Recognition as a training location and model restaurant
• Active participation in company initiatives and events
• High team engagement and low regrettable turnover