Future opportunities – it administrator

Spring Education Group is a national network of independent schools serving students from preschool through 12th grade. We believe that students can achieve more than they imagine. Each Spring school offers a carefully designed program led by expert educators who cultivate academic excellence, student independence, and a lasting love of learning. Our tuition-funded model allows our schools to create an open, transparent culture and a strong community, without the distractions of fundraising. We are building our network of schools to bring our distinctive approach to inspiring students to more families across America.

Future Opportunities – IT Administrator

Spring Education Group | Campbell, CA

Spring Education Group is welcoming expressions of interest from IT professionals for future IT Administrator opportunities supporting our schools and corporate office. This posting builds our talent pool for future openings and does not represent a specific current vacancy. Our Talent Acquisition team may contact you as opportunities become available that align with your experience, interests, and location.

About the Role

Reporting to the Senior IT Support Manager, the IT Administrator provides frontline technical support to employees and school communities, helping technology support effective teaching, learning, and business operations. The role combines hands-on troubleshooting, remote assistance, equipment deployment, and collaboration with other IT teams.

These opportunities are primarily based in Campbell, California, with frequent visits to nearby campuses and work from home as required.

Responsibilities

• Install, deploy, and configure computers, devices, and related equipment.
• Troubleshoot and resolve hardware, operating system, software, and connectivity issues.
• Provide professional technical support in person, by phone, by email, and remotely.
• Maintain hardware assets, including desktops, laptops, printers, and spare parts.
• Document support requests, troubleshooting steps, and resolutions in ServiceNow or a comparable ticketing system.
• Escalate complex issues and coordinate with other IT teams to support timely resolution.
• Assist with network and server troubleshooting, hardware installation, and broader IT projects.
• Visit campuses to resolve technical issues, deploy equipment, and support school technology needs.
• Maintain clear technical documentation and protect sensitive information.

Skills & Qualifications

• Strong customer service and relationship-building skills, with the ability to explain technical information to users with varying levels of experience.
• Demonstrated technical, analytical, organizational, and troubleshooting skills.
• Ability to manage competing priorities and work independently and collaboratively.
• Experience performing hardware upgrades and repairs, including replacing hard drives and screens and adding memory.
• Experience deploying operating system images, including Windows, ChromeOS, macOS, and iOS.
• Experience with mobile device management or enterprise mobility management platforms.
• Working knowledge of Windows, macOS, iOS, Android, Linux, web browsers, email clients, and office applications.
• Basic to intermediate network troubleshooting skills, including enterprise wireless environments.
• Familiarity with Google Workspace and Microsoft 365.
• Experience using an enterprise ticketing system, such as ServiceNow.
• Knowledge of the ITIL framework and its practical application.
• Strong attention to detail, documentation skills, and commitment to confidentiality.
• Ability to communicate effectively in English.

Education & Experience

• At least two years of experience in a similar, fast-paced help desk or technical support environment.
• Bachelor’s degree in a related field and/or equivalent experience or training.
• Relevant technical certifications, such as A+, Network+, CCNA, or comparable credentials, preferred.
• Experience supporting educational environments and educational technology applications preferred.

Why Join Our Team?

At Spring Education Group, your technical expertise supports the people and systems behind our schools. You will solve practical problems, collaborate across campuses and corporate teams, and contribute to the continued advancement of technology in education.

Interested in Future Opportunities?

Submit your application and resume to express interest in future IT Administrator openings. We may reach out when a suitable position becomes available and will share specific responsibilities, schedules, compensation, and benefits at that time. Applying to this talent pool does not guarantee an interview or employment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. In general, this position requires an individual to frequently walk, stand, sit, squat, stoop, reach, kneel, rise from the floor, twist, listen, read, write, and speak the English language. In addition, this position often requires an individual to carry, lift, use repetitive or fine hand movements, and occasionally push, pull, or bend. This position is regularly required to hear and use clear vision with or without correction. Spring Education Group, including, but not limited to SEG Inc., and their affiliates (collectively “Company”) is an Equal Opportunity Employer. All qualified applicants for employment and employees are provided equal employment opportunities, including in recruitment, hiring, and assignment, without regard to actual or perceived race, color, religion and religious creed, sex (including pregnancy and related conditions), sexual orientation, gender identity, gender expression, marital or familial status, age, national origin, ancestry, disability, genetic information, military/veteran status, or any other classification protected by federal, state, or local law. The Company expressly prohibits any form of unlawful employee or student harassment or discrimination.