Job Details

Job Location: 20 4101 Texas 6 Frontage Rd - College Station, TX 77845

Position Type: Full Time

Salary Range: $17.00 - $19.00 Hourly

Job Category: Retail

Job Summary

The Front-End Supervisor supports daily retail operations by promoting excellent customer service, efficient front-end operations, and a welcoming shopping environment consistent with HOT Goodwill’s mission and values. This role provides leadership and guidance to retail associates and program participants while supporting operational standards, cash handling procedures, merchandising presentation, and team accountability.

Key Responsibilities

• Customer & Donor Experience: Ensures excellent customer service is consistently provided to shoppers and donors by fostering a clean, welcoming, and supportive store environment.
• Front-End Operations & Cash Handling: Accurately performs register transactions and front-end operational procedures including opening and closing registers, verifying start funds, preparing deposits, and maintaining accurate cash controls.
• Store Operations & Merchandising: Supports efficient product flow from production to the sales floor to maintain store presentation and operational standards.
• Team Leadership & Workforce Support: Supports the training, coaching, and daily guidance of retail associates and program participants in partnership with store leadership.
• Compliance & Reporting: Completes assigned reports, records, and operational documentation accurately and in a timely manner.

Qualifications

Minimum Requirements: High school diploma or equivalent required. Experience in retail, including supervisory or team lead responsibilities.

Physical Demands

The employee is typically required to stand and walk for extended periods, with frequent bending, twisting, reaching, and use of hands and arms throughout the shift.

Work Environment

The employee regularly works in a retail store environment and is exposed to airborne particles (including dust and lint from donated goods).

Discrimination Reports

It is the policy of Heart of Texas Goodwill to ensure equal employment opportunity in accordance with all state and federal regulations and guidelines.