Food and beverage supervisor

We are looking for a Food and Beverage Supervisor to supervise and motivate our staff to provide excellent customer service. You will ensure efficient restaurant and bar operation, as well as maintain productivity, quality, and customer-service standards. To be successful in this role, you’ll need prior Food and Beverage supervisory skills and preferably experience in both front and back of the house. We want you to know how to oversee the department, check-in with customers and balance seating capacity. We expect you to lead by example and uplift our staff. Ultimately, you will ensure our department runs smoothly and customers have pleasant dining experiences.

Responsibilities

• Provide training, coaching, and feedback to ensure high-quality service standards.
• Oversee and guide the performance of the department staff during the assigned shift.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Monitor the dining and bar area to ensure cleanliness, proper setup, and adherence to health and safety standards.
• Interact with customers to gather feedback, address complaints, and enhance the overall dining experience.
• Monitor inventory levels, track supply usage, and place orders as needed to avoid shortages.
• Handle customer complaints, conflicts, and emergencies, making quick decisions to resolve issues and maintain a positive reputation for the department.
• Ensure compliance with labor laws and regulations, including break schedules and overtime requirements.

Skills

• Proven work experience as a Food and Beverage Supervisor.
• Proven customer service experience.
• Strong leadership, motivational and people skills.
• Excellent communication and interpersonal skills to interact with staff and customers effectively.
• Sound knowledge of restaurant operations, including food preparation, service standards, and safety regulations.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Proficiency in using restaurant management software, POS systems, and other relevant tools.